Need Greater Urgency to Handle Reported Site Errors
Users wanting help to “use” FamilySearch seem to have many options. That is good. Anyone wanting to report an error (whether a typo, a bad link, or incorrect page content as was my case) has no higher-priority way to have the problem fixed.
I used the "Feedback" link to report a Catalog page that had already been used (maybe many times?) as the location for a Person entry source on the FamilySearch tree. The "Feedback" response took over 3-weeks and said (in effect) "We cannot help with your problem. You sent it to the wrong place." WOW!!! Very Poor customer support. I should not have to know to report an error to Family History Library instead of using "Feedback". This should all be handled invisibly for the user and much, much quicker.
Getting website errors fixed should have an urgency shared by all (users as well as FamilySearch). I would suggest that every webpage have a prominent link to “Report an Error” as a separate link next to the “Feedback” link that many webpages already have. An alternative would be to have just the “Feedback” link, but have the first step for users is to select a “category” from a list with “Report an Error” as the top choice.
If certain errors need special routing either automate the decision, have staff to do a manual triage, or have the user select a "category" for the error that will forward it properly. These categories, if needed, should be simple for a user to understand and not require any knowledge of the LDS/FamilySearch/FamilyHistoryLibrary responsibilities.
Site errors, in the best case, just frustrate users; in the worst case errors, like the one I encountered, the error can get replicated within many Person entries and may never be corrected.
Please provide better support for "Reporting Errors".