Home› Welcome to the FamilySearch Community!› FamilySearch Help› Family Tree

Solutions Gallery / trying to get LDS access to Geneanet.org

Eric Vandekerckhove
Eric Vandekerckhove ✭
July 18, 2022 edited August 8, 2022 in Family Tree

After choosing and clicking the Geneanet logo, I get to a page to register or to log in to Geneanet. Trying both options, i get an error page (display may differ). See attachments. So, I don't get into Geneanet. There was no problem to get LDS access to MyHeritage.

How can this be solved?

access Geneanet.JPG
error while connecting to geneanet.JPG


Tagged:
  • partner access
  • solutions gallery
0

Answers

  • MDRMT
    MDRMT mod
    July 19, 2022

    @Eric Vandekerckhove

    Thank you for posting your question here in Community.

    In checking the Solutions Gallery on my computer my experience was very smooth and no error messages at all. It may be that you need to clear your computer cache and cookies which could have a corrupted link in it which is causing the trouble. If that does not work, please try another browser to access FamilySearch and then the Solutions Gallery and program that way.

    Please follow the articles below to clear your cache.

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Further, it is always good to know that we at FamilySearch do not maintain programs that are offered by third parties that are found in the Solutions Gallery. Please contact those company's help desks directly for assistance in using those programs. You can generally find them using a Google search.

    Best of success to you with accessing Solutions Gallery programs.

    1
  • Eric Vandekerckhove
    Eric Vandekerckhove ✭
    August 7, 2022

    Thanks for your suggestion, but it didn't resolve the problem. I will try to contact geneanet.org.

    0
Clear
No Groups Found

Categories

  • 24.6K All Categories
  • 25.7K FamilySearch Help
  • 130 Get Involved
  • 2.8K General Questions
  • 457 FamilySearch Center
  • 482 FamilySearch Account
  • 4.8K Family Tree
  • 3.7K Search
  • 4.9K Indexing
  • 684 Memories
  • 338 Other Languages
  • 34 Community News
  • 6.9K Suggest an Idea
  • Groups