FamilySearch account help via appointment not working
I know that recently FamilySearch has implemented the booking system for us to book a day and time and then someone from FamilySearch will call to help with the issue. This unfortunately is not working. I have booked 3 appointments for a member of our ward (she is elderly and needs help), three times we have met at the chapel to wait for the phone call and three times we never received a call. I have tried it using her account and phone number as well as my account and phone number and still no call received. I can not call anyone to see why, I can't get help for her, unfortunately this is really poor service. She is a returning member and I don't want this to halt her progression. Can you please bring back a number for people to call, maybe it can be limited to Stake or Ward consultants so only they call through their account details (that would stop everyone using it), as they would only call if it is something they can not solve themselves, like this issue with the sister in my ward.