Why won't my batches download to my screen?
Today there were issues with Family Search. I get clear into work on my batches and I get an error message that the batch won't download & to try another batch. This doesn't work either. Also my husband is having the same problem. I contacted the ward, who gave me a # for the stake. They called & said someone would call me. This has not happened. Is this a glitch? I asked another ward member & they were able to index. Help!
Answers
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If no one contacts you, please come back here and someone in the FS Community may be able to suggest some things to try. Now that you have posted the question here, please let us know if and how it gets resolved. Thanks.
Meanwhile, for clarification, are you saying that you and your husband, using two different computers and accounts, experience the same problem/ error message? Have you tried the usual remedies of clearing cache and cookies on your browsers? Your internet seems to be working well enough for you to be able to access and post your question. I would still reboot your router, as a routine basic wifi "housekeeping" task.
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Please do not post phone numbers or personal information in your posts! We want your experience here to be secure!
As far as the issue, I would follow John Empoliti's suggestions. Let us know if they solve the problem!
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I called the help # as it became apparent that it had to do with our MAC laptops and a firewall, along with needing to clear cookies, etc. Thank you for your willingness to help.
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You’re welcome. Great that you got it resolved.
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