Tab bar looks different in friends Samsung Note Pad
Hi, I was trying to help a friend today update her family tree.
I had her go on her detail page in Family Tree. For some reason she was not able to scroll down to Family Members. After trying a few things with her I had her send me a picture of what she was seeing, this is what she sent me (her Note Pad screen and what she can see on her detail page.) #1
Yet when I was using the help other feature to see her screen on my lap top this is what I was seeing from my lap top on her detail page. #2
I could also see Family Members category just under Other Information on her detail page but she could not from her Note Pad.
I went as far as requesting my husband to log into FamilySearch from his Note Pad to see if he had the same detail screen and set up as my friend, as it turns out he did not.
Both my husband and friend have Android Note Pads using the same browser. My husband's Note Pad had the same tabs in the detail page that I had on my lap top being: Details, Time Line, Sources, Collaborate, Memories and Ordinances.
Can you provide any feed back as to why my friend Note Pad as different tabs as show in the #1 picture compared to the #2 picture? And, why she is unable to scroll down to see Family Member's section on the detail page?
Thank you in advance for any help you can provide.