Can't scroll message pane.

J. P.Gilliver

I'm in the message pane, and there are obviously more messages in the thread - for example, I can just see the top edge of one. But I can't scroll to it. (I'm using up-to-date Chrome browser, set to full screen.)

Although I was sure there wouldn't be a "user wants message pane scrolling not to work" cookie, I've tried clearing all familysearch cookies - no change.

Áine Ní Donnghaile

@J. P.Gilliver When I look closely at the right side of your screenshot, there are 2 scroll bars. One is nearly hidden under the other. See if you can "grab" the lower one with your touchpad and slide it down. I've seen this double scroll bar a few times on FamilySearch.

I've snipped the portion I'm talking about from your screenshot:

Dennis J Yancey

yes thats correct - there are actually two scoll bars next to each other - it is the razer thin inner scroll bar that you may be able to drag down. (its barely visible)

Dennis J Yancey

this is a known bug

if you have a mouse with a wheel - using the wheel will allow you to scrolll down,

Áine Ní Donnghaile

Try scrolling up to the top of that message thread and look for the "Load More" message.

J. P.Gilliver

Dennis - thanks for trying! No, it's a laptop with a touchpad - no wheel (or area that pretends to be one).

I think this bug has been here for some time, and is why (well, one of several reasons) I try to use the messaging system as little as possible.

Áine: thanks also, but:

J. P.Gilliver

Thanks Áine and Dennis! Yes, that almost-invisibly-thin second scrollbar does solve the problem. I hope that's a bug not intentional - I suspect it would fall foul of disability legislation in UK and US if it wasn't free 🙂!

SallySueSeaySmith

I cannot scroll up to see the thread of my messages. I am only shown the last message. There is NO second ultra fine scroll bar to the left of the page scroll. I use firefox browser. At one time I was able to see all the exchanges I had with a particular correspondent. This is VERY FRUSTRATING. I have spent hours looking for an answer to this; am I just too stupid to figure this out, or is there someone whom I can contact to address this situation??

Thank you

Sally S. Smith

Dennis J Yancey

the engineers have been aware of this for a various weeks - who know when it will be fixed.

If you have a mouse with a wheel you can use that to scroll down.

also note to avoid long message threads - you can start a new thread each time so that you dont go beyond a page full.

You also might try to see if using a different browser will make any difference.

You also might try zooming out (using CTRL - [Control and minus key (or dash)]

(the opposite zooming in is CTRL + )

also see if there is a "LOAD MORE" option at the top that may be a workaround.

VartikaNain

One post has been edited to remove personally identifiable information.

Re Searching

The workaround that I stumbled across was to select some text and then extend the selection off the bottom of the viewable area. That caused the hidden parts to scroll upwards into view.