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Can't scroll message pane.

J. P.Gilliver
J. P.Gilliver ✭
July 9, 2022 edited July 9, 2022 in General Questions

I'm in the message pane, and there are obviously more messages in the thread - for example, I can just see the top edge of one. But I can't scroll to it. (I'm using up-to-date Chrome browser, set to full screen.)

Clipboard02.jpg

Although I was sure there wouldn't be a "user wants message pane scrolling not to work" cookie, I've tried clearing all familysearch cookies - no change.

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Best Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 9, 2022 edited July 9, 2022 Answer ✓

    @J. P.Gilliver When I look closely at the right side of your screenshot, there are 2 scroll bars. One is nearly hidden under the other. See if you can "grab" the lower one with your touchpad and slide it down. I've seen this double scroll bar a few times on FamilySearch.

    I've snipped the portion I'm talking about from your screenshot:

    image.png


    1
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 9, 2022 Answer ✓

    yes thats correct - there are actually two scoll bars next to each other - it is the razer thin inner scroll bar that you may be able to drag down. (its barely visible)

    1

Answers

  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 9, 2022

    this is a known bug

    if you have a mouse with a wheel - using the wheel will allow you to scrolll down,

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  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    July 9, 2022 edited July 9, 2022

    Try scrolling up to the top of that message thread and look for the "Load More" message.

    image.png


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  • J. P.Gilliver
    J. P.Gilliver ✭
    July 9, 2022 edited July 9, 2022

    Dennis - thanks for trying! No, it's a laptop with a touchpad - no wheel (or area that pretends to be one).

    I think this bug has been here for some time, and is why (well, one of several reasons) I try to use the messaging system as little as possible.

    Áine: thanks also, but:

    Clipboard01.jpg


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  • J. P.Gilliver
    J. P.Gilliver ✭
    July 10, 2022

    Thanks Áine and Dennis! Yes, that almost-invisibly-thin second scrollbar does solve the problem. I hope that's a bug not intentional - I suspect it would fall foul of disability legislation in UK and US if it wasn't free 🙂!

    1
  • SallySueSeaySmith
    SallySueSeaySmith ✭
    July 10, 2022 edited July 11, 2022

    I cannot scroll up to see the thread of my messages. I am only shown the last message. There is NO second ultra fine scroll bar to the left of the page scroll. I use firefox browser. At one time I was able to see all the exchanges I had with a particular correspondent. This is VERY FRUSTRATING. I have spent hours looking for an answer to this; am I just too stupid to figure this out, or is there someone whom I can contact to address this situation??

    Thank you

    Sally S. Smith

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  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    July 10, 2022 edited July 10, 2022

    the engineers have been aware of this for a various weeks - who know when it will be fixed.

    If you have a mouse with a wheel you can use that to scroll down.

    also note to avoid long message threads - you can start a new thread each time so that you dont go beyond a page full.

    You also might try to see if using a different browser will make any difference.

    You also might try zooming out (using CTRL - [Control and minus key (or dash)]

    (the opposite zooming in is CTRL + )

    also see if there is a "LOAD MORE" option at the top that may be a workaround.

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  • VartikaNain
    VartikaNain ✭✭✭
    July 11, 2022

    One post has been edited to remove personally identifiable information.

    0
  • LDS Search Test
    LDS Search Test ✭✭✭
    August 3, 2022

    The workaround that I stumbled across was to select some text and then extend the selection off the bottom of the viewable area. That caused the hidden parts to scroll upwards into view.

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