Source Linker

jlwestra

I had a phone call with a patron, who had an ancestor: Genevieve Anna 17 November 1896 - 6 January 1971 GMFH-QL7. When you go to her Person Page on Family Tree (FT), you see there are 12 sources.  Three of those sources contain the box: This source has not been attached to all people found in the record.  The patron cannot see this box on her computer. She tried Chrome and Firefox. What could be the reason the patron is not seeing this box? She checked her pop-up blockers and set them to allow Family Search.

Amy Archibald

@jlwestra

On the Sources tab, there is an Options feature. Click the options feature, then at the bottom of that feature, she needs to click the box to show unfinished attachments.

jlwestra

Thanks Amy,

I sent your reply, and added the following message back to the patron: It appears to me that this is probably your problem. Click sources. Then when the 12 sources display, click up on Options, and then make sure it is set to Show Unfinished Attachments. It looks like it is set, by default, to Show, but in your case, it might have been turned off somehow.

So Amy, this is the first I had heard of such a problem. I couldn't find any document that mentioned the options on the Sources.

Amy Archibald

@jlwestra

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-handle-unfinished-attachments-in-family-tree

See step 4.

Amy Archibald

@jlwestra

This article shows information about the other features under Source Options:

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-organize-my-ancestors-sources-in-family-tree

Gordon Collett

What I try to teach people, is to periodically click on absolutely every item on a FamilySearch webpage, even if you think you know what that particular button, image, text, icon or blank part of the page will do. That is the most efficient way to find updated and new features.

It is certainly more efficient than digging through the help center because if you don’t know a new feature exists, how will you search for it? Once you find a new feature, if it is not obvious how it functions then you can specifically search in the help center using terms you see in the feature to find explanatory documentation.

Teaching this principle helps people help themselves because then if they see something new or different or discover that people see a page differently than they do, their first reaction will be to start clicking everything and learn rather than to panic and give up.