Home› Welcome to the FamilySearch Community!› Ask a Question› FamilySearch Account

I can't recover LDS account by using email or phone number, when the membership record was been used

Antolyn Kalpoi7
Antolyn Kalpoi7 ✭
June 29, 2022 edited July 11, 2024 in FamilySearch Account


0

Answers

  • Norm Jones
    Norm Jones ✭✭✭
    June 29, 2022

    @Antolyn Kalpoi7

    Are you trying to recover your Church account or your FamilySearch account? The two accounts are no longer linked.

    0
  • leoniemayhall1
    leoniemayhall1 ✭
    July 4, 2022

    My Teenage son is having the same problem. When I try to recover username or password the mobile number and email are not attached to the membership # he has so I get stuck there. Where do I go to help from there? I live in NZ. Can we just reset his account or something like that? I really want to help him get started on researching his ancestors and doing temple work.

    0
  • Norm Jones
    Norm Jones ✭✭✭
    July 4, 2022

    @leoniemayhall1

    Answered by separate email message.

    0
  • Antolyn Kalpoi7
    Antolyn Kalpoi7 ✭
    July 4, 2022

    @Norm Jones I was trying to recover a familysearch account. I serve as a Stake Temple & Family History Coordinator in Port Vila, Vanuatu. There a lots of my members in my stake who have this issue. When we created their LDS accounts using their Membership record, and when we tried to recover either their username or password, there's no option for church membership record but only mobile number and email. How can I solve this issue? Because we only use their membership number to create their account not mobile number or email. So when we tried to recover their username, it's difficult because membership record is not included in the option recovery only email and phone number. There needs to be a way out of this, right?

    0
  • Norm Jones
    Norm Jones ✭✭✭
    July 5, 2022

    @Antolyn Kalpoi7

    That situation is common throughout the Pacific. I am based in Australia and can help you recover the accounts. I will send you an email about how we can sort this out. The email will be from PacificSupport@familysearch.org.

    0
  • Antolyn Kalpoi7
    Antolyn Kalpoi7 ✭
    July 5, 2022

    Okay Thanks

    0
This discussion has been closed.
Clear
No Groups Found

Categories

  • All Categories
  • 42.7K Ask a Question
  • 3.3K General Questions
  • 568 FamilySearch Center
  • 6.7K Get Involved/Indexing
  • 640 FamilySearch Account
  • 6.5K Family Tree
  • 5.1K Search
  • 993 Memories
  • 2 Suggest an Idea
  • 473 Other Languages
  • 62 Community News
  • Groups