Internal Errors
I am also receiving an Internal Error 500. This has been going for 3 odd days. The temple reservations list is not active, adding records to a person, recent list of names / records and other issues. There has not been any notification of major updates or other that I have noticed. I assume that this is being worked on. Is there a timeline on when these issues will be resolved?
Answers
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Difficult to say what the problem is but chances are that the problem is more at your end.
I suggest you try the following:
1. Have you turned your computer off since last trying? I assume that you have given the period although some people keep their machines turned on permanently. If not, then please reboot.
2. Try using a different browser.
3. Check that your browser is up to date (e.g. for Chrome, click on the three vertical dots on the far right, click Help, click About Google Chrome).
4. Clear FamilySearch cookies - go to https://www.familysearch.org/cookies
5. There may be an issue with internet speed. Have you noticed slow responses with other websites? You could try running a speed test such as Speedtest by Ookla - The Global Broadband Speed Test.
6. Have you recently added your Church membership number to convert your account from a Public account to a Member account? If so, did this coincide with the start of your connection problems?
7. If all of the above do not work, try clearing all of your temporary files and cookies in your browser (for Chrome this is the 3 dots again, Settings, Security & Privacy, Clear browsing data).
Hopefully one of these will clear your issue. If not, please report back saying what you have tried.
Regards
Graham Buckell
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