Why is there a check box to stay logged in for two weeks? I faithfully check it every time but I'm lucky if my log-in lasts twelve hours. I am using the same home computer I have used for years and I am the only one who uses it.
yeh Ive also asked the same question . . .
The two week limit doesn't change the 15-minute timeout. So if you time out, then the next time you click on the page, the 2 week log in should automatically re-log you in but it puts you back to the page you were on instead of moving to whatever you clicked on. But if you have your browser or some other program set to automatically delete cookies, then it will delete that 2-week-stay-logged-in cookie. You can whitelist FamilySearch.org to keep the automatic cookie deletion from deleting the FamilySearch 2-week-logged-in cookie. Sorry. that's confusing, but I'm not sure how to make it clearer.
First in all the years I have logged in to Family Search I never knew of the 15 minute time out. Is this new?
I am asking because you say I can get back on after ten minutes. I hate to say it but I was on early this morning and 12 hours later it still will not let me relog in. This has been going on for several weeks at least. Please advise to email@example.com
Oh. I thought everyone knew about that. It's pretty standard on most websites that if you are inactive (not doing anything) on the website for 15 minutes it automatically logs you out. Banks do this, government websites do this, FamilySearch does this. Most sites that have secure log ins do this. It's a protection so that someone can't come behind you and get your information or inappropriate access to information that you have stored in your account. It only happens if you aren't doing anything, though.
The only reason that I know of that the 2-week stay logged in thing doesn't work is if you have a program set to delete cookies. The 2-week-stay-logged-in thing puts a cookie on your computer to remember the date of your login. So, if your program (either browser or anti-virus program) is set to delete cookies automatically, it will delete that cookie as well and you won't be able to automatically go back in. You should still be able to type in your regular login and password and get back in, though.
It sounds like you aren't able to log in at all, though. Is that the case? Is it logging you out while you are actively using the site and then you aren't able to log back in at all?
That "2 week" checkbox is one of the places where FamilySearch uses non-standard definitions of English words. (The other major one is "standardized" places/dates.)
The checkbox doesn't actually change anything about how often or under what circumstances the site logs you out. It only changes the site's behavior when you have been logged out but attempt to do something that requires being logged in. Without the checkbox -- or if your browser or computer security settings have silently disabled the checkbox for you -- such an action triggers the login screen, where you have to either type in or select your credentials. If the checkbox is active, then an action that requires logging in doesn't take you to the login screen. Instead, it puts in your credentials for you and takes you to the result of the login screen.
As Anne mentioned, if your browser or security software is set to delete all cookies, then the 2-week checkbox will do exactly nothing for you. There are also other ways that your computer can conspire against you in this, usually in the name of security, but luckily they're rarer.