I need help. I have extensive data entered on Family Tree. Today when I got online I get an message of no pid when I access "tree". I can get access to all my data by selecting person on "recent" memories and all. But when I want to see where the person is located on my "tree" I get this no pid message. Even on my own name.
I have been using the site for years and hope I have not lost my access to the full features of your system.
Larry Woolis G3NM-5KD I am not LDS for your info. [personal information removed] For your reference I am 83 years old but have been using computers for many years.
Please help me. I have rebooted my computer & resigned onto the site but the problem is still there.
Can you give us a screen shot of what you are writing about please. Then we see what you mean, And we help members of other church faiths. Also get rid of your cookies and Temp files. and use familysearch.org /cookies too. We may also be asking you to accept a phone call to then share your screen with a missionary so we can BEST service your situation. You are in the Central time zone, what is the best possible time(s) and day(s) to call you?
This has been reported elsewhere. Difficult to provide a screenshot because the message disappears so quickly. Reloading the page has worked for me and I have only found the problem occurring intermittently in any case.
Definitely not a cookies issue as this is still happening after my cache/cookies were cleared.
As is evident from the change in controls for the tree views, they are working on updating those pages. I wouldn't be surprised if this process occasionally causes the whole tree view system to crash on and off or to just be unavailable during a brief update. I would hope things settle down in a few days.
The other possibility that somewhere some major servers are having difficulty. Between fires, floods, and wars, some of the large data pipelines could be having problems. That is likely to be the issue if after refreshing the page a few times, it finally loads properly.
This particular pid is mine "G3NM-5KD" however it still happens with any of my other persons pid.
Thanks for helping. I hope it gets fixed. Being 83 years old & health being impaired I depend on my genealogy work to keep me from going nuts! Larry Woolis
Well done for managing to get the screenshot here. I tried earlier and wasn't quick enough - I'm a bit behind you in age but, it seems, a lot behind when it comes to reflexes!
Yes, hope this gets sorted soon.
Likewise, I couldn’t get a screenshot quick enough.
As I have commented elsewhere, I have found that the landscape and portrait views are both giving this error, but if I switch to fan chart or decendancy view then everything works as expected. Switching back to landscape or portrait gives the error again.
The only way I have found to get landscape or portrait views to work is to go to a profile page and click “view tree” from there.
Thanks Paul. It doesn't take fast reflexes, it takes the right screen save program. I have used "Snagit" for years. I retired from the electronics industry when I was 51 & used to build up my own desktop computers. Not to save $$ but to get just what I wanted. I just bought a new laptop 3 months ago. I bought a special "gaming" computer called "Alienware" made by a division of Dell. I am not a gamer! But a computer built to excell in that use usually has the most up too date components & is very fast. Darn thing cost almost $3000 but lucky for me that was not a problem. Never had more $$ in my life but you cannot buy your health!! I am a member of SAR (male equivalent to the DAR) on multiple lines. I got on Family Search because it was recommended by a friend that is LDS and a Bishop in the Mesa,AZ temple.
Enough of my ramblings!
For what it's worth:
Another way to catch a fleeting error message is by video recording the screen. Then play the video, pause it on a Fram showing the message, and share a screenshot of that.