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Problem with new consultation program

MrYeliab
MrYeliab ✭
June 12, 2022 edited July 9, 2024 in General Questions

On sunday june 12 i tried twice for google program 20 minutes consultation but i was the only one there what did i do wrong?

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Answers

  • Áine Ní Donnghaile
    Áine Ní Donnghaile ✭✭✭✭✭
    June 13, 2022

    Did you schedule your consultation? You have to pick a subject and an available time for a future consultation.

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  • CDBurk
    CDBurk ✭✭✭✭
    June 18, 2022 edited June 18, 2022

    Hi @MrYeliab

    You mentioned that you tried twice to schedule and attend a 20-minute consultation, but did you try to do this through a Google search, or did you actually work through the FamilySearch website? The following URL will provide information about setting-up a consultation. It also answers some frequently asked questions about this feature that is available through the Family History Library in Salt Lake.

    https://www.familysearch.org/en/family-history-library/online-consultations

    The Schedule Now button as you scroll down the page provides details about how to schedule your consultation. If you continue to have a problem after you schedule your consultation and receive confirmation that an appointment time has been setup, you may want to call the Family History Library at 1-801-240-6996. Be sure you listen carefully to all of the prompt options so that you can at least leave a message to have someone call you back.

    https://www.familysearch.org/en/wiki/Family_History_Library

    We wish you every success as you continue to try to schedule and attend a consultation session.

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