Inaccurate Updates by Family Search
What do we do when it says Family Search staff made a correction in our Family History and it was not authorized? Someone proclaimed my aunt "dead" yet she is alive. The program also does not allow me to enter my parent's 1966 temple marriage. I called the Family Search number, but no response. Thanks!
Answers
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@Victor C Thompson , first FamilySearch did not put your aunt in, she was put in by some other user like yourself. The PID may indicate Family Search as the culprit but that is because the system did not always keep track of who actually did the entry. Usually the quickest way to correct her status is to contact the person who incorrectly entered your aunt as Living and request them to correct her profile, using FamilySearch's messaging system. If that is not possible then posting here should get a response from a FS moderator. Also there is a procedure for you to change Deceased to Living yourself, see instructions below in the help article. Be aware that once the PID is changed to Living you will not be able to "see" that profile and you will need to enter your own Living version of you aunt.
Next all temple ordinances are entered via official temple records. Go to the Temple category and state your issue there, that there are missing ordinances and give them the PID # and FS will contact you privately.
Help Article re changing status deceased to living
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Edited to remove inappropriate advice
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In reference to both of the above, FamilySearch neither reviews or corrects records in Family Tree. That is totally up to us users. So regarding Joseph, just go ahead and support with sufficient research and sources the needed changes and then fix them.
Very rarely, FamilySearch will do small edits when it is something users cannot possibly do. Most of the time when you see FamilySearch as a contributor, it will have a 2012 date and be part of the original import into Family Tree. There FamilySearch is just a place holder that was used rather than Unknown.
To address the four questions in the initial post:
1) If you post the ID on which FamilySearch stands as the contributor, we can see if it truly was a required administrative action or just that initial import.
2) Since Family Tree is a single, universal, wiki-style, open edit tree, no user needs authorization from anyone to edit in Family Tree. One does hope that anyone editing does take proper care to research first and have supporting sources for what they are changing. If not, then we just have to edit back to the correct information. That is just a byproduct of the basic philosophy behind Family Tree. Once you have contributed information to Family Tree, it is not just yours anymore. Everyone has equal ability to add more or correct information. See: https://www.familysearch.org/en/blog/online-family-tree
3) Regarding your aunt. Click on her profile in Family Tree that has her as deceased. Click on Edit for the death information. Change her to Living. Fill out the form that comes up. It may take a few days, but then Support will change her to Living. This is one of the few things that only Support can do.
4) You cannot enter ordinance information. This must come from the official record, that is, the Family Tree profiles that are created from church membership records after a member passes away. If one or both of your parents are still alive, their temple marriage will never show.
If both are deceased and their church membership records had that information entered onto them by their ward clerk, then somewhere in Family Tree are duplicate pages for them. If you cannot find records for them in Family Tree with all their ordinance information, then one of them never had his or her death information added the membership record. If this was recent, you should go to the ward clerk of his or her last ward to get the death information entered. If it was some time ago or otherwise you cannot contact the ward clerk, then post a request under the Temple section here and ask to be contacted by someone from support regarding missing death and ordinance information.
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I would suggest that publicly posting the ID of a living person who is marked as deceased might break privacy aspects relating to the living. This is a case where a moderator might choose to communicate with the poster by private messaging. There might be sesitive information attached to this ID, so I do not agree Norm's or (part of) Gordon's advice.
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I was working on the assumption that this was three independent questions:
- Edited profile.
- Aunt.
- Parents.
If this is only two:
- Aunt whose profile was edited.
- Parents.
Then I completely agree with Paul W. Don't post anything about your aunt here. Just change her to living and then make sure that profile vanishes in a few days.
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