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Can't merge these records

Koniuszy Jeanne
Koniuszy Jeanne ✭
June 3, 2022 edited July 12, 2024 in Family Tree

Roger Ellis David has two entries: LNBP-XHY and the Membership Record entry KWCR-RHS

When I tried to merge LNBP-XHY into KWCR-RHS I got a FamilySearch response - "Merge Failed". I then tried to back out and called it "Not a Match" thinking I could perhaps approach the merge a different way. Today, I tried to merge again, and again got the message "Merge Failed". I need help putting these two entries into a merged state into the KWCR-RHS person. I did contact FamilySearch support at the 866-406-1830 number and they recommended that I contact FamilySearch Support through the Community Family Tree.

This is my father, Roger Ellis David.

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Answers

  • Carla Tobler
    Carla Tobler ✭✭✭✭✭
    June 3, 2022

    @Koniuszy Jeanne

    We are sending you a private message regarding this issue. Please watch for the red dot on the bell in the upper right hand corner of this website.

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  • Carla Tobler
    Carla Tobler ✭✭✭✭✭
    June 4, 2022

    @Koniuszy Jeanne

    We are forwarding your question to our Specialty Department for review. This specialty team may contact you should they need further information.

    Best wishes!

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  • RafaelFanton
    RafaelFanton ✭
    July 10, 2022

    @CJTobler I have same issue, I tried a lot to add ou merge my spouse by her ID GX66-8W2, but it is not possible, could you help me?

    0
  • Carla Tobler
    Carla Tobler ✭✭✭✭✭
    July 10, 2022

    @RafaelFanton

    We are sending you a private message regarding your question. Please watch for the red dot on the bell in the upper right-hand corner of this website.

    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    July 11, 2022

    @RafaelFanton, profiles for living people are only visible to the user who created them. You cannot merge two different users' profiles for a living person. This is a privacy feature.

    Some relevant Help Center articles:

    https://www.familysearch.org/en/help/helpcenter/article/what-is-a-private-space-in-family-tree

    https://www.familysearch.org/en/help/helpcenter/article/who-can-see-my-living-relatives-in-family-tree

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-add-living-relatives-to-a-person-in-family-tree

    https://www.familysearch.org/en/help/helpcenter/article/share-a-family-tree-private-space-with-family

    4
  • Carla Tobler
    Carla Tobler ✭✭✭✭✭
    July 11, 2022

    @Julia Szent-Györgyi

    Well said. 😊

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  • kkhg
    kkhg ✭✭✭✭
    July 14, 2022

    @Koniuszy Jeanne

    The answer to your question turned out to be something quite different than expected, and momentarily stumped even the experts. I'm posting publicly so others may read and learn.

    There is an upper limit to the number of memories that can be posted to one PID and that is 1000. You will notice that one of the PIDs has 999 memories and the other has 129. The only way to merge the two records is to reduce the number of memories below 1000. A suggestion would be to combine several newspaper articles into one memory, for example.

    Thanks for your question. It helped educate us.

    Kind regards,

    FamilySearch Data Administration

    4
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