Some Australian FHCs not connecting to Portal sites
A number of Australian FHCs have contacted support in the last week because they have suddenly lost access to the Portal premium sites. We have done all the usual remedial actions, from restarting the building router, ensuring the Portal extensions are installed correctly, and so forth. All computers connect to the building internet in the usual way, it is just the Portal extension which doesn't recognise that the computer is in the FHC.
Has anyone had similar problems? Or more importantly, does anyone have a solution that we can provide to our FHCs?