Trouble people-tagging a will.

RoseyGlow

Quick query - I uploaded and people-tagged a will some time ago, but I just realized that I misspelled a name. However, the people-tagger function would not allow me to edit the spelling, so I deleted the tag. When I try to insert a new tag, the tagging function is unresponsive. I even tried to copy/paste a tag from another name, but no good.

Should I just topic-tag the name instead and move on?

Thank you for your time.

Carla Tobler

@RoseyGlow

We tested the tagging issue you described. After deleting a tag, we created a new one. We were able to create a new tag without issue, so hopefully the problem you had was a temporary glitch.

When a function is not working properly on the FamilySearch website, we first suggest you delete all of the cookies and temporary files stored by your internet browser.

Here are some knowledge articles from our Help Center giving information about do this. We are also adding a link regarding the browsers that are best to use with FamilySearch.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

We hope these steps will solve the issue of creating tags in memories. Please let us know.

Best wishes.