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I can not see how to get in my tree.

System
System admin
May 16, 2022 edited July 16, 2024 in Family Tree
This discussion was created from comments split from: Family tree views omitting members?.
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  • LizWolzen
    LizWolzen ✭
    May 14, 2022

    I can not see how to get in my tree. I'm logged in. someone help me please.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    May 14, 2022

    @LizWolzen

    Liz

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    So, that we may be able to help/assist ...

    Question: Are you indicating, that you can no longer 'see', your EXISTING "Ancestral" Line?

    Please advise/clarify.

    'Thank You', in advance.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    May 14, 2022

    @LizWolzen

    Liz

    Just in case ...

    Questions/Suggestions:

    [ 1 ]

    IF, you have not already; THEN ...

    An "Oldie"; but, STILL, often, a "Goodie" ...

    Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

    It does not always work; but, more often than not it does ...

    [ 2 ]

    What, "Browser"; and, "Operating System", are you using?

    And, are the, "Browser"; and, "Operating System", that you are using,

    ▬ FULLY "Supported", by 'FamilySearch'?; and/or,

    ▬ "Up-to-Date"?

    [ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]

    I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

    IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

    Just my thoughts.

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    May 14, 2022

    @LizWolzen

    Liz

    Furthermore ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Why is FamilySearch blank?

    https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

    https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

    I hope, that these may also help/assist, somewhat.

    Brett

    0
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