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Family History Centre in Charlestown/NSW/Australia is not connecting to Family Search Films and Reso

Bryce Hoffmann
Bryce Hoffmann ✭
May 10, 2022 edited May 10, 2022 in FamilySearch Center

Cannot access resources and see films on Family Search 10 May 2022

The 'dot' at the top of the browser is not green and gives the following message:

error.JPG

Centre staff cannot fix. Their support says it may be a wider issue?

Tagged:
  • Record Viewing
  • FamilySearch Centers
  • #FamilySearch
0

Answers

  • Norm Jones
    Norm Jones mod
    May 10, 2022 edited May 10, 2022

    You can book a consultation with a helper in Australia via the Schedule a Meeting link in Contact Us:

    contactus.png


    0
  • Bryce Hoffmann
    Bryce Hoffmann ✭
    May 11, 2022

    Thanks Norm. yes, might have to.

    But with all computers in a number of centres not connecting, it sounds like an outage.

    And with an actual error message on each PC someone must know what is happening.

    Hopefully fixed by next week

    0
  • Gregg Gibson
    Gregg Gibson ✭
    May 20, 2022

    There was a brief outage. If some computers or centers did not recover, please schedule a meeting as noted above.

    0
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