Can't attach records in Family Tree

G Haux

Every time I go to attach a source record to a person it won't let me do it. It starts the process but then says "Page Not Found" even though I had the page open. Is anyone else having this problem?

Brett .

@Haux

FYI

I am just another 'lowly' User/Patron ...

Just in passing ...

Questions/Suggestions:

[ 1 ]

IF, you have not already; THEN ...

An "Oldie"; but, STILL, often, a "Goodie" ...

Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

It does not always work; but, more often than not it does ...

[ 2 ]

What, "Browser"; and, "Operating System", are you using?

And, are the, "Browser"; and, "Operating System", that you are using,

▬ FULLY "Supported", by 'FamilySearch'?; and/or,

▬ "Up-to-Date"?

[ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]

I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

Just my thoughts.

Good Luck.

I hope, that this may help/assist, somewhat.

Brett

Brett .

@Haux

Furthermore ...

Here are some "Knowledge Articles", in 'FamilySearch':

Which internet browsers are compatible?

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

I got a message that the site does not support this browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

How do I set my cookie preferences?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

How do I delete cookies from FamilySearch?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

How do I delete all of the cookies and temporary files stored by my internet browser?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

Pages won't open on FamilySearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

How do I keep pop-up blockers from causing issues?

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

Why is FamilySearch blank?

https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

I hope, that these may also help/assist, somewhat.

Brett

G Haux

@Brett . Cookies cleared, browser up to date. Everything works until I go to attach a record using the blue button. This a recent challenge.

G Haux

@Brett . I just changed browser and it worked. Strange since I checked to see what was supported and made sure it was up to date. Thanks for your help

Julia Szent-Györgyi

@Haux, did you clear your FS-related cache as well as the cookies? Depending on your browser, it may be called something like "history" or "saved pages". For some reason, FamilySearch is particularly prone to error propagation caused by "helpful" browsers: a momentary glitch causes an error, and then your browser keeps serving up that error instead of loading a new version of the page.

G Haux

@Julia Szent-Györgyi I think I figured out how to do that today. Now I need to wait and see if things get better.

G Haux

It didn't get better

Gail Swihart Watson

I was trying to add a census yesterday and while the search results proved the record was there, when I clicked on it, only a blank screen resulted. I refreshed it, I refreshed the search results themselves, and clicking on the record did change to a "something went wrong" page. So I entered the Ancestry link to the census instead and continued using Ancestry after that. I use what works.

Gail Swihart Watson

And I am not using old equipment. I have a laptop less than a year old with current version of Chrome and Windows 11.

G Haux

I have had that problem some as well.