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Can't attach records in Family Tree

Haux
Haux ✭✭
May 8, 2022 edited May 9, 2022 in Family Tree

Every time I go to attach a source record to a person it won't let me do it. It starts the process but then says "Page Not Found" even though I had the page open. Is anyone else having this problem?

1

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    May 9, 2022

    @Haux

    FYI

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Questions/Suggestions:

    [ 1 ]

    IF, you have not already; THEN ...

    An "Oldie"; but, STILL, often, a "Goodie" ...

    Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

    It does not always work; but, more often than not it does ...

    [ 2 ]

    What, "Browser"; and, "Operating System", are you using?

    And, are the, "Browser"; and, "Operating System", that you are using,

    ▬ FULLY "Supported", by 'FamilySearch'?; and/or,

    ▬ "Up-to-Date"?

    [ ie. With the LATEST (or, in the least, the PREVIOUS ] "Versions" of each ... ]

    I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

    IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

    Just my thoughts.

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    May 9, 2022

    @Haux

    Furthermore ...

    Here are some "Knowledge Articles", in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Why is FamilySearch blank?

    https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

    https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

    I hope, that these may also help/assist, somewhat.

    Brett

    0
  • Haux
    Haux ✭✭
    May 9, 2022

    @Brett . Cookies cleared, browser up to date. Everything works until I go to attach a record using the blue button. This a recent challenge.

    0
  • Haux
    Haux ✭✭
    May 9, 2022

    @Brett . I just changed browser and it worked. Strange since I checked to see what was supported and made sure it was up to date. Thanks for your help

    0
  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    May 9, 2022

    @Haux, did you clear your FS-related cache as well as the cookies? Depending on your browser, it may be called something like "history" or "saved pages". For some reason, FamilySearch is particularly prone to error propagation caused by "helpful" browsers: a momentary glitch causes an error, and then your browser keeps serving up that error instead of loading a new version of the page.

    0
  • Haux
    Haux ✭✭
    May 17, 2022

    @Julia Szent-Györgyi I think I figured out how to do that today. Now I need to wait and see if things get better.

    0
  • Haux
    Haux ✭✭
    May 30, 2022

    It didn't get better

    0
  • Gail Swihart Watson
    Gail Swihart Watson ✭✭✭✭
    May 31, 2022

    I was trying to add a census yesterday and while the search results proved the record was there, when I clicked on it, only a blank screen resulted. I refreshed it, I refreshed the search results themselves, and clicking on the record did change to a "something went wrong" page. So I entered the Ancestry link to the census instead and continued using Ancestry after that. I use what works.

    0
  • Gail Swihart Watson
    Gail Swihart Watson ✭✭✭✭
    May 31, 2022

    And I am not using old equipment. I have a laptop less than a year old with current version of Chrome and Windows 11.

    0
  • Haux
    Haux ✭✭
    May 31, 2022

    I have had that problem some as well.

    0
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