Feedback tab on left of main page doesn't work

VW_via_England

Tried both Edge and Firefox Browsers on https://www.familysearch.org/getinvolved/1950 and nothing happens

jw__193

And it's never worked, on the Brave browser.

AndLinda

@VW_via_England, I have replicated on Chrome, Edge and Firefox and I am not having an issue. You might try clearing your cookies and temp files from your computer and see if that helps. Please let us know if you continue having issues.

https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

VW_via_England

Hmmm. Works on my iphone, but not on my laptop. Tried the usual fixes with no luck.

VW_via_England

Turns out it was Norton 360 blocking it

AndLinda

@VW_via_England, thank you for letting us know! Good to keep that in mind if anyone else has trouble.

VW_via_England

It turns out the very common uBLOCK ORIGIN browser plugin was somehow disabling the left side feedback button. It is possibly caused by an interaction with other plugins, but in my case, just disabling that one and reloading the web page (https://www.familysearch.org/getinvolved/1950) makes it work.