Account setup assistance in the evening
with wanting to get youth involved with family history activities, like find a name for temple or indexing, an account is required. Account recovery issues are occurring that cannot be resolved because no support from church headquarters. request to add the opportunity to use Church record number and birthdate as another means to reset a password.
Now if the loop occurrs, you have tried resetting your password wait a few minutes , and you have waited over 30 min. there is NOTHING that can be done currently. the youth or adult cannot participate in any family history activity that is happening. Is that what is wanted, to eliminate participants because the account recovery is broken and there is no one who has authority to fix it beyond bankers' hours?