Account setup assistance in the evening
with wanting to get youth involved with family history activities, like find a name for temple or indexing, an account is required. Account recovery issues are occurring that cannot be resolved because no support from church headquarters. request to add the opportunity to use Church record number and birthdate as another means to reset a password.
Now if the loop occurrs, you have tried resetting your password wait a few minutes , and you have waited over 30 min. there is NOTHING that can be done currently. the youth or adult cannot participate in any family history activity that is happening. Is that what is wanted, to eliminate participants because the account recovery is broken and there is no one who has authority to fix it beyond bankers' hours?
Comments
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Carol
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
Just in passing ...
This is NOT, a particular problem/issue, for 'FamilySearch' ...
I am sorry ...
[ To be heavy ... ]
But, like it or not ...
Doing one's "Due Diligence", is the key ...
The Leaders, of the Youth, SHOULD always check (ie. in person = 'seeing' with their own 'Eyes', not just blindly accepting), with each individual Youth, who will be participating, in such an Activity, well in advance (ie. BEFORE, PRIOR to), the "Evening" of the Activity, that their 'FamilySearch' Account, is, 'up-and-running'; active; and, accessible.
The Leaders, of the Youth, should NOT either, expect; or, rely, that the 'FamilySearch' Accounts, of the Youth, are 'ready to go', at the time (ie. "Evening") of the Activity; as, that is just, POOR, leadership; and, planning.
And, I know what I am taking about ...
An example ...
One evening, I was in our (Local) "Family History Centre", in the Stake Centre; when, a Bishop, of a Ward (of the Stake Centre), can in to ask, what was thought, was a "Simple" 'Question', regarding "Temple and Family History", with regards to 'FamilySearch'; as, the Young Men, of his Ward, we having their Weekly Activity. I explained to the Bishop, that the 'Question', was NOT as "Simple"; as, was thought. I then accompanied the Bishop, to the Activity; where, I basically had to, "Teach"; and, "Train", not only the Young Men; but, their Leaders (and, Bishopric; and, Ward, "Temple and Family History, Leader"). As well as, dealing with the problem/issue, of the Young Men, NOT, having access to 'FamilySearch'. Unfortunately, the Leaders, DID NOT do their "Due Diligence"; and, they DID NOT 'seek' PRIOR help/assistance, from their own Ward, "Temple and Family History, Consultants"; nor, the "Family History Centre", which is ALWAYS "Open"; when, they meet.
That is the sort of thing, that I am suggesting, that when, Leaders of Youth, are "Holding", an Activity, regard "Temple and Family History" Work; and, especially, when access to the 'FamilySearch' Accounts of the Youth, WILL be required, that the Leaders always check (ie. in person = 'seeing' with their own 'Eyes', not just blindly accepting), with each individual Youth, who will be participating, in such an Activity, well in advance (ie. BEFORE, PRIOR to), the "Evening" of the Activity, that their 'FamilySearch' Account, is, 'up-and-running'; active; and, accessible..
Again, this is NOT, a particular problem/issue, for 'FamilySearch' ...
[ And, especially, when such is "After Hours", for 'FamilySearch' "Support" ... ]
As an aside ...
I believe, that my locality, NO LONGER, even has, "Telephone"; and/or, "Live ('On-Line') Chat", access to 'FamilySearch' "Support", like we used to have; which, was PREVIOUSLY, x7 Days a Week.
Consider your locality, one of the LUCKY one's, that it even STILL has ,"Telephone"; and/or, "Live ('On-Line') Chat", access to 'FamilySearch' "Support" - even if that is just between certain Hours.
Try, NOT even having, "Telephone"; and/or, "Live ('On-Line') Chat", access to 'FamilySearch' "Support" ...
I know, that this certainly may not be appreciated; but, I hope, that this may provide you with, some additional, insight; and, perspective; and, another avenue to pursue.
Brett
ps: In our locality, we can NO LONGER directly help/assist Users/Patrons (ie. Adults, let alone, the Youth), with problems/issues, with their 'FamilySearch' Account; as, there is NO LONGER, "Telephone"; and/or, "Live ('On-Line') Chat", access to 'FamilySearch' "Support", like we used to have; which, was PREVIOUSLY, x7 Days a Week.
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Hi Carol,
Can I offer support to Brett's excellent suggestions. It seems to be a problem worldwide when these youth, sessions take place, that we all suddenly expect everything to fall into place for the couple of hours that we have decided to work together, be it indexing or working on family names.
As you have found, along with the rest of us, most people who participate in these sessions are often not regular users of FamilySearch, and so memorising their FS usernames and passwords isn't a top priority, often thinking that 'there will be someone to help me' if I can't remember. Whilst we are there to help where we can, it all takes precious time, and often means that many of your youth don't get a very good experience, having spent most of their tine just trying to get into FamilySearch; it also means that those who have prepared are also short-changed, as leaders are having to take time elsewhere.
Can I suggest, that if you are planning such an activity, that you use say, the previous week or another convenient time to check out all these details - one by one and person by person, viewing and confirming yourselves that all is correct. It means more work 'up front', but will result in a much more uplifting experience for the young folk participating when they attend and get to 'have a go'.
Always remember that Noah didn't commence building the ark when it started to rain, he prepared earlier so that it was ready when needed.
Thanks for the great work job are doing helping the youth get involved early in this fantastic work. I wish you every success.
Kind regards,
Barry
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