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For about the last week I'm constantly getting error messages when I try to link a record to a profile.

System
System admin
May 2, 2022 edited July 16, 2024 in Family Tree
This discussion was created from comments split from: getting error messages , why?.
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Answers

  • IWeibust
    IWeibust ✭
    April 30, 2022

    I've used FamilySearch for my tree and research for about a year. I'm usually spend at least an hour a day researching and linking records.

    for about the last week ( so April 18) I'm constantly getting error messages when I try to link a record to a profile. sometimes I'm able to link after I click a second time, but sometimes the error message persists.

    why is this happening? it's enormously frustrating.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    April 30, 2022

    @IWeibust

    FYI

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Just in case ...

    And, you were not aware ...

    [ 1 ]

    IF, you have not already; THEN ...

    An "Oldie"; but, STILL, often, a "Goodie" ...

    Have you to tried, 'Clearing', the 'Cookies'; &, the 'Cache', of your 'Browser' (&, even, 'Browsing History'), lately?

    It does not always work; but, more often than not it does ...

    And ...

    [ 2 ]

    What, "Browser"; and, "Operating System", are you using?

    And, are the, "Browser"; and, "Operating System", that you are using,

    ▬ FULLY "Supported", by 'FamilySearch'?; and/or,

    ▬ "Up-to-Date"?

    [ ie. With the LATEST (or, in the least, the PREVIOUS) "Versions" of each ... ]

    I principally use, the "Browser" of 'Google' "Chrome"; but, also, the "Browsers" of, (Often) 'Mozilla' "FireFox"; and, (Sometimes) 'Microsoft' "Edge", all with the "Operating System", of "Windows 10"; and, all with the LATEST "Versions" of each.

    IF, your, "Browser"; and, "Operating System", are NOT using the LATEST (or, in the least, the PREVIOUS ] "Versions", of each; plus, if your "Browser", is NOT fully supported, by 'FamilySearch'; THEN, you may (or, I suggest, WILL) have problems/issues, using 'FamilySearch'.

    [ 3 ]

    "Pop-Up Blockers", can cause problems/issue, for 'FamilySearch'

    Sometimes, "Pop-Up Blockers", need to be adjusted, to accept 'FamilySearch'.

    .

    Give them a go ...

    Just my thoughts.

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

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