Help on account
I work at a Family History Center and we often have groups, adults and youth come in for classes and training. The problem is that when we try to help them set up an account, and fail, we call the help number, but it closes at 5 pm. So, a number of our people go away unsatisfied with family search because they could not get online. A suggestion might be to have the help phone number stay open until 9pm.
Any possibilities here?
Thank you,
Terry Rix
Answers
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Terry
I am just another 'lowly' User/Patron ...
[ And, I happen to be a Member of the Church ... ]
[ And, I have been a Staff Member, of Family History Centres", of the Church, for many Years ... ]
Just in passing ...
I, 'hear', what you are saying; and, totally understand; where, you are coming from ...
But ...
That Said ...
Such may be a 'moot point' ...
Take a look, at the TOP, of the CURRENT, "Knowledge Article", in 'FamilySearch, for "Contact Us" ...
Contact Us
https://www.familysearch.org/en/help/helpcenter/article/contact-us
Has just been "Updated", with ...
Quote
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Please Note:
On May 1, 2022, a new interactive experience will replace the current Contact Us page. To provide a more customized Help experience, the Contact Us page will include new ways to receive Help in your area.
Advancements in technology have made new tools available, providing new ways to contact FamilySearch Support. Because of this, some of the older methods of contacting support (for example, phone and chat) will no longer be available. The new tools will provide better and more effective ways to meet the needs of the individuals in each homeland.
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ie.
Because of this, some of the older methods of contacting support (for example, phone and chat) will no longer be available.
So ...
That Said ...
Some "Regions", DO NOT; &, it looks like, will NOT, have either, (1) Telephone; &/or, (2) Live ('On-Line') Chat, access.
Just my thoughts.
I know, that this certainly does not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective.
Brett
ps: the NEW Interactive Experience, has ALREADY been Released, a DAY "Early", in this Forum ...
..... ie. Take a 'look' at, "Quick Links" ('Right-Hand- Side, of page/screen); and, "Contact Us" ...
..... Which NOW goes to ... https://www.familysearch.org/en/fieldops/familysearch-support-contact-us
..... [ ie. Instead, of the aforementioned, "Knowledge Article" ... ]
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