Too many error codes, pages not loading, no temple work showing

Rea Jeppson Newell

The last couple weeks I've gotten a lot of pages not loading, a 500 error code especially. But yesterday and today I can't get into almost anything. I just get errors or a blank page. My temple tab doesn't work, either, and I can't see temple work for anyone.

Other people that I help as a consultant have also contacted me having the same problem yesterday and today.

Amy Archibald

@Rea Jeppson Newell

Try resetting the FamilySearch cookies on your device: www.familysearch.org/cookies

Also try using the most updated version of the Chrome browser.

John Victor Phillips

I am getting this a lot! Not just one place, but various ones for FS.

Internal Server Error 500

We are sorry, but the page you are trying to access has an error.

What's Next

Return to the home pageOr choose a new activity from the main site menu.

I tried clearing my cookies "This will clear all of the familysearch.org cookies from your browser."

502 Bad Gateway

The server returned an invalid or incomplete response.

This has been going on for quite a while and it is frustrating. Can you help? Is it my computer or FS

site.

Thanks, Karleen Phillips 971-241-2232

ehindmar

I have had similar problems. I have the problems when I use the Chrome browser but not when I use Microsoft Edge. Today I tried to use the Family Search clear cookies tool, and now I can't even get Family Tree profile pages to load--no message, just a blank screen. I wish FamilySearch would address these problems. It's probably driving people away.

Rea Jeppson Newell

Sounds like it isn't isolated. I had the same problem trying to clear cookies as advised, I got the "502 Bad Gateway

The server returned an invalid or incomplete response."

It is very frustrating!

cos1776_ragk

Same problems here.

I left a message about one of them, i.e. getting the 500 Internal Server Error message when trying to Search>Family Tree, but I guess I posted in the wrong place, since someone moved my question to this board. Sorry for the duplicate, as I didn't know about this thread.

Has anyone gotten any response or inkling about why there are so many page loading problems lately? I agree that it is frustrating, as you are pretty much dead in the water if you can't access pages or attach sources.

I wonder if it has anything to do with the April/May updates they are doing.