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fix document search and hint attachment

Julio Carrera Leon
Julio Carrera Leon ✭
April 28 in Suggest an Idea

They have been broken for a while and only work for me if I use an incognito window.

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New · Last Updated April 28

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  • Brett .
    Brett . ✭✭✭✭✭
    April 29

    @Julio Carrera Leon

    FYI

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    I am NOT having any problems/issues with " ... document search and hint attachment ..."

    And, I am, certainly NOT, having to use an "... incognito window ...".

    Just thinking out aloud ...

    Your problem/issue, MAY be due, to either, "Browser"; or, "Operating System"; or, BOTH, that you are using ...

    I use, the "Browser(s)" of, "Google' "Chrome'; plus, 'Mozilla' "FireFox"; and, even, 'Microsoft' "Edge", all with the "Operating System" of "Windows10"; and, all using the LATEST Version, of each.

    As an aside ...

    Have you tried, the "Oldie"; but, STIIL, often, a "Goodie" ...

    ie. "Clearing", the "Cookies"; and, the "Cache", of you "Browser" ...

    ..... [ and, even, to the extent, of your "Browsing History" ... ]

    It does not always work; but, more often than not, it does ...

    Good Luck.

    I hope, that this may help/assist, somewhat.

    Brett

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  • Julia Szent-Györgyi
    Julia Szent-Györgyi ✭✭✭✭✭
    April 29

    In addition to Brett's advice about browser history (cache and cookies), have you recently installed a browser add-on or changed a setting somewhere? Things like ad blockers can render FamilySearch's interface unusable, because they block the pop-up windows that FS's programmers love so much.

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