fix document search and hint attachment

Julio Carrera Leon

They have been broken for a while and only work for me if I use an incognito window.

Brett .

@Julio Carrera Leon

FYI

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just in passing ...

I am NOT having any problems/issues with " ... document search and hint attachment ..."

And, I am, certainly NOT, having to use an "... incognito window ...".

Just thinking out aloud ...

Your problem/issue, MAY be due, to either, "Browser"; or, "Operating System"; or, BOTH, that you are using ...

I use, the "Browser(s)" of, "Google' "Chrome'; plus, 'Mozilla' "FireFox"; and, even, 'Microsoft' "Edge", all with the "Operating System" of "Windows10"; and, all using the LATEST Version, of each.

As an aside ...

Have you tried, the "Oldie"; but, STIIL, often, a "Goodie" ...

ie. "Clearing", the "Cookies"; and, the "Cache", of you "Browser" ...

..... [ and, even, to the extent, of your "Browsing History" ... ]

It does not always work; but, more often than not, it does ...

Good Luck.

I hope, that this may help/assist, somewhat.

Brett

Julia Szent-Györgyi

In addition to Brett's advice about browser history (cache and cookies), have you recently installed a browser add-on or changed a setting somewhere? Things like ad blockers can render FamilySearch's interface unusable, because they block the pop-up windows that FS's programmers love so much.