Source Linking Problem

SoniaHermanstorfer

Is there a known issue with linking sources? For the last several days I have been experiencing problems with being able to attach source records. If I attempt straight from the home page though recommended tasks, I basically get a blank page. If I attempt directly from the individual ancestor profile under research help, after choosing review/attach a pink error box appears in source linker that says, " Error Loading Family Tree Person" or "Error Linking to Source".

Sanra

@SoniaHermanstorfer

Thank you for posting about linking sources. Have you recently deleted cookies and temporary files? Sometimes deleting cookies and files will allow the program to work more efficiently.

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

You might also wish to see if your browser is up to date, or try a different browser. Choices are seen below:

• Apple Safari—the current version and one previous
• Google Chrome—the current version and one previous
• Microsoft Edge—the current version and one previous
• Mozilla Firefox—the current version and one previous

If these suggestions do not resolve your error issue, please let us know the sources you are having problems with, where you wish to attach them, the browser you are using, and we will try to help.

Good luck.

dontiknowyou

Yes, in the past few days I too have been getting blank pages intermittently. That is the FamilySearch server farm not delivering page content to my browser. I simply go do something else for a while.