Researching records in Someo, Ticino, Switzerland
I need help please. I have been told that the films have been digitized, but can't be viewed. My question is why could I have ordered the films when we could rent them and could have viewed them at the FHC? Why now are they not available to view? There are 6 families that are waiting to have access to records that are over 150 years old, so privacy should not be an issue. Is there a way to review the contract to see if it can be modified or if there is a timeline? We are trying to complete our family histories and have no documents from Someo. Please review my request and let me know if there is any way to do our research. I understand that there may be an issue with online access, but we should be able to access the records from our FHC. There is no way we can go to Utah as we are all elderly and live in California and Australia. Thanks for any help or consideration of our request. Ancestry does not have Switzerland listed.
Thank you for your help with this - we are extremely frustrated.