Update your contracts and agreements!
Sooo many of the ACTUAL documents which used to be on your web site are now grayed out.
Apparently contracts and agreements have expired - check Allen County, Indiana, for example.
On a personal level, I am making handmade scrapbooks for my cousins and not being able to access birth, death, marriage records on your web site has become a huge issue in my life.
I can get in the car and drive (GAS cost!) to my public library and use the library edition of Ancestry to obtain those very records, print them and bring them home. This makes no sense to me. If I can have access to these records through the free library edition of Ancestry, why can't your organization provide that same access to your users, which BTW, you used to do.
This has become a huge struggle.
Additionally, your new "upgrades" have made searches so much more difficult. Your web site, which, for years, has been so easy to use is now hardly worth all the trouble.
Please consider my note to you.