Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
Just in passing ...
Short Answer: There is a KNOWN problem/issue, that has been reported; and, is being investigated.
Here is just one recent PREVIUOS post on the matter ...
'Category' = Family Tree
HOME > FAMILYSEARCH HELP > FAMILY TREE
Just my thoughts.
I know, that this certainly does not help/assist; but, just letting you know the matter is being addressed.
You are not alone ...
There are OTHERS, that are 'patiently' waiting ...
[ Well, maybe not 'patiently' ... ]
Just to let you know, @Brett . may be " just another 'lowly' User/Patron", but his quick answers and help have been more than I could have asked for. Like you, I planned to send pedigree charts with photos. It's no small task finding the right photos, uploading them, making sure as many as possible appear on the Portrait Charts.
It may be that the more who report this, the sooner it will get resolved. On the other hand, they may have more pressing matters and this will just have to sit on the back burner. Like you, my gift to relatives was time sensitive. Some times we just have to accept it that the programmers and Tier-3 support have their hands full. I'm sure they appreciate our patience.
Thank you, I promised to send Portrait Charts to my family in their Easter Greetings so have worked extra hard to locate and add photos. Now they don't show and I got concerned. I look forward to the remedy.
I'm easily adjustable and patient. It was just a surprise when the portraits didn't show when they were always there before. Spoiled, maybe. Have a great week. Thanks again to Brett.
WOW! I never even knew portrait pedigrees were a possibility with Family Search! I'm impressed...not that my pedigrees are prepared for that. I don't even know how to get photos scanned and into charts yet. I have something to look forward to. Thank you all.