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It keeps saying "account not authorized" and keeps sending me here to authorize?

Reno93
Reno93 ✭
April 9, 2022 edited April 9, 2022 in FamilySearch Account

It keeps saying I need to authorize and activate my account here? I do not understand how I do that though?

Tagged:
  • Account issue
1

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    April 9, 2022

    @Reno93

    FYI

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    Not that I can be of any real help/assistance ...

    But ...

    That Said ...

    Just in case ...

    Here is a "Knowledge Article", in 'Family Search':

    I received an "account not authorized" error when I tried to sign in

    Article ID: 863. Dated: 20 April 2020

    https://www.familysearch.org/en/help/helpcenter/article/i-received-an-account-not-authorized-error-when-i-tried-to-sign-in

    https://www.familysearch.org/en/help/helpcenter/article/i-received-an-account-not-authorized-error-when-i-tried-to-sign-in

    Where, it states:

    Quote

    ------------------

    If you sign in to your account and you receive the message "Account not authorized," delete the temporary files and cookies stored in your browser. If this solution doesn't work, please contact FamilySearch Support. 

    ------------------

    Of course, the latter part of which, you have done, by posting here, in this "Community.FamilySearch" Forum.

    Good Luck.

    Just my thoughts.

    I know, that this certainly may not help/assist; but, I hope, that this may provide an avenue to pursue.

    Brett

    0
  • Kerijy
    Kerijy ✭✭✭✭
    April 9, 2022 edited April 9, 2022

    Private message sent to @Reno93

    @Reno93 - check your messages in the small envelope top right off the screen, OR check your email for an email from FamilySearch Support.

    0
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