Help Reduce Errors: In-The-Moment Helps
Title: Help Reduce Errors: In-The-Moment Helps Why: - It is way too easy to make errors in FamilySearch - Most new users are not highly trained on how to use FamilySearch. - Most new users learn by doing, which tends to mean they don’t necessarily spend time in formal training before they try doing. Where: - There should be In-The-Moment helps anytime a user can change the tree or sources. - There should be In-The-Moment helps anywhere a New-Be may have a question about what to do. What: - In-The-Moment help links should be a FamilySearch wide standard symbol such as a small circled h or i or ?. - A click on the link provides a popup with: - A simple basic explanation of the situation - A reason for good/proper choices - Basic good examples - A link to a quick 1-3 minute video (I recently subscribed to a new online service that has lots of very short How-To videos which I found very useful.) - Links to more information if desired
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