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dlmelville
dlmelville ✭✭✭
March 31, 2022 edited July 16, 2024 in Family Tree

When receiving a Message, in the "About" line, usually there is a name that is referenced. The name listed used to be hyperlinked to the same individual in the Family Tree. It appears this hyperlink is no longer functional.

Is anyone else having the same problem? Can anyone confirm my observation?

DL Melville

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    March 31, 2022

    @melville,dl

    FYI

    It's 'Brett'.

    Short Answer: 'Yes', we ALL are ... it is BROKEN ...

    The matter, has been "Reported"; and, is being "Investigated", by 'FamilySearch' ...

    Here is just one recent post, on the matter ...

    FamilySearch Help

    'Category' = Family Tree

    HOME > FAMILYSEARCH HELP > FAMILY TREE

    Problem with messaging

    https://community.familysearch.org/en/discussion/120088/problem-with-messaging

    https://community.familysearch.org/en/discussion/120088/problem-with-messaging

    And ...

    My LATER 'Comment', in that 'Post'

    https://community.familysearch.org/en/discussion/comment/439550/#Comment_439550

    https://community.familysearch.org/en/discussion/comment/439550#Comment_439550

    Unfortunately ...

    Like it or not ...

    We just need to be patient ...

    Of course ...

    Such, is much easier said, than done.

    I know, that this certainly does not help/assist; but, I hope, that this may provide you with, some additional, insight; and, perspective

    Brett

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  • Scott Lawrence Robinson
    Scott Lawrence Robinson ✭
    March 31, 2022
    https://community.familysearch.org/en/discussion/120700/messages


    0
  • Scott Lawrence Robinson
    Scott Lawrence Robinson ✭
    March 31, 2022

    This problem persists and it has essentially made the Message system unusable. This is the second time I have posted about this problem. Family Tree has other issues as well. It's like the last "update" messed a lot of things up!

    Scott

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  • Brett .
    Brett . ✭✭✭✭✭
    March 31, 2022

    @Scott Lawrence Robinson

    Scott

    It's 'Brett'.

    It is ONLY the "About" link that is a problem/issue, in "User Messaging", in 'FamilySearch', NOW ...

    I have to totally disagree ...

    NOT having that "About" link working, DOES NOT, make "User Messaging", in 'FamilySearch', unusable.

    Far from it, that "About" link is ONLY, one part, of "User Messaging", in 'FamilySearch'.

    As an aside ...

    I have NEVER, relied on the "About" link, in ANY 'Message', that I sent, in "User Messaging", in 'FamilySearch'.

    In fact, I have often "Deleted" that link; before, sending, a 'Message'.

    I have ALWAYS included, the "Details" [eg. at least, "Name"; and, 'FamilySearch Identifier' (PID) - often more] of the individual/person concerned, in the "Body" of the 'Message'.

    I have always, 'Taught'/'Trained' OTHERS, to do the same; and, also, 'Requested' those that 'Message' me, to do the same.

    Perhaps, that SHOULD be, "Standard Practice", for ALL.

    "User Messaging", in 'FamilySearch', is NOT unusable, with the temporary loss, of the "About" link.

    Just, somewhat, inconvenient, for those who simply "Rely", on that, "About" link.

    ie.

    WITHOUT including, the "Details" [eg. at least, "Name"; and, 'FamilySearch Identifier' (PID) - often more] of the individual/person concerned, in the "Body" of the 'Message'.

    Just my thoughts.

    Brett

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  • dontiknowyou
    dontiknowyou ✭✭✭✭✭
    March 31, 2022

    See Problem with messages, now 2 pages long.

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  • Brett .
    Brett . ✭✭✭✭✭
    April 1, 2022

    All

    FYI

    As far as I can ascertain ...

    The recent MAIN problems/issues, with "User Messaging", in 'FamilySearch', literally started; when, 'FamilySearch' released, that NEW feature/function/function of, "Contacts", under our "Display Name"; being, a "List", of our "Contacts", that we made/designated, from "Relatives at "RootsTech" (2022).

    As far as I can recall ...

    There have been problems/issues, with the "About" link, in "User Messaging", in 'FamilySearch', in the past; where, that link literally DISAPPEARED (ie. was taken away).

    There was such, a 'hue and cry', about its "Removal", that the link was "Returned".

    So ...

    That Said ...

    The recent problems/issues, with "User Messaging", in 'FamilySearch', are most likely, a consequence of the work on, that NEW feature/function/function of, "Contacts", under our "Display Name"; being, a "List", of our "Contacts", that we made/designated, from "Relatives at "RootsTech" (2022).

    Just my thoughts.

    Brett

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