FamilySearch - Ancestry partner access problem
There is an issue with members in our stake finding that they cannot access Ancestry from their FamilySearch account even though they are signed up for the church member's partner account. Ancestry will not allow access from FamilySearch and consistently require a sign in. Although members can still access Ancestry separately with their login details, it is much more convenient and less error prone if they can link straight in from a FamilySearch record.
Is this a common problem? Does anyone know how it can be fixed?
Much appreciated!
Best Answers
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There is no problem that we know, but anyone having a problem with Ancestry to please call our customer service number at 1-866-406-1830. We have trained people to help with Ancestry problems. They will be able to help you.
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Hello @Lisa Prebble
I have found that when you wish to go back and forth between FamilySearch and Ancestry (or, for that matter, any of the partners), it works best to open the partner site first. Then, when searching the partner site for records from the person's profile page in Family Tree, logging in again is not required.
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