When Indexing or Reviewing Index Records Images are Unavailable
edited March 28, 2022 in Indexing
This happens when I am indexing or reviewing records. I was in the middle of indexing and when I went to the next batch it started to show this for every record I attempted to index. I even accidentally put a "No Data Extractable" on one batch, because I thought it was just empty. It wasn't until I looked further that I am unable to view the images. It was fine before. What can I do so that I can view the records again? Has anyone else had this same problem?
I am open to any suggestions. Thank you!
There are a number of possibilities. The project may have been withdrawn. If it is on every type of project then you may be having internet issues. There are a number of housekeeping steps you can do if it is an issue with your computer.
- Reset FamilySearch cookies.
- Shut browser down then try again.
- Shut computer down, wait a minute then turn back on.
- Make sure your browser is up to date.
- Change browser.
- If these do not help let us know!