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FS no longer working with Safari

WillcoxME
WillcoxME ✭✭
March 26, 2022 edited July 9, 2024 in General Questions

I use FS daily. Issues began yesterday, March 24. I updated my Safari to the latest version thinking that I was causing the issue. Yesterday in doing catalog searches, records were showing up as locked that should have been available online. I was not able to access these on Safari and moved to another browser for access.

As I worked today it became impossible to get anything done. I am able to search for records but am unable to attach. After hitting the person's name to which I am attempting to attach, the screen goes blank and does not load. I am unable to reload FS at all. I am unable to go to the Home page or another screen.

When going to the Community, I am unable to do anything. The screen is frozen. I cannot click on "contact us." I have temporarily moved to Firefox to request assistance.

Thank you

Tagged:
  • Browser issue
  • FamilySearch Enhancement
0

Answers

  • Brett .
    Brett . ✭✭✭✭✭
    March 26, 2022

    All

    FYI

    Related ( EARLIER / PREVIOUS ) 'Comment', in a 'Post' ...

    FamilySearch Help

    'Category' = General Questions

    In 'Post' ...

    Message board

    https://community.familysearch.org/en/discussion/119876/message-board

    'Comment'

    I'm on a Mac as well with the latest Safari update. Yesterday was dodgy. Today very little is working. Either the page tries to continually load or stays frozen. I moved to Firefox. Extremely irritating.

    https://community.familysearch.org/en/discussion/comment/438875/#Comment_438875

    https://community.familysearch.org/en/discussion/comment/438875#Comment_438875

    Brett

    0
  • GTree
    GTree ✭
    March 30, 2022

    @WillcoxME and @Brett .


    Thank you for reporting the browser issues in the community. The appropriate team is aware of the problem. Please let us know if the same issue is still occurring.

    0
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