Email notifications of messages
I have my FamilySearch account options set to receive email notification when someone sends me a message through FamilySearch. However, I am not getting any notifications. I believe that others may be also experiencing this as well, because I don't get as many responses to my messages as I did back when the notifications were working. Thanks.
Answers
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Yes. The matter has been was previously reported by others. I know that this certainly does not help, but I wanted to let you know that you are not alone.
Brett
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I agree that the problem that Brett posted above is serious, and I am experiencing that as well. But that is not the symptom that I am reporting, which is that I don't get email notification that someone has sent me a Familysearch message. Not getting notifications seems to be related, because lots of messages could build up if a person doesn't check their messages on FamilySearch regularly, making it potentially impossible to get to them without scrolling, if there were enough messages.
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Meanwhile, I am still not getting email notifications that somebody has sent me a message on FamilySearch. It started back up for a while, but doesn't seem to be working again.
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We appreciate you bringing this problem to our attention. The issue has been submitted for investigation. We will get back to you as soon as we have an answer. Thank you so much for your kindness and patience while this is being addressed.
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I am also experiencing this problem. A message sent as recently as July 25, 2023 did not trigger an email notification to me.
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The messing system has recently undergone a change. Hopefully this will help with the issue you have been seeing. Check out the announcement 💬FamilySearch Chat is Now Live!!! for details including a link to learn more.
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