Cannot see the pages to index.

Katica Đulja

I have a problem in that that I cannot view the ruler nor do I see the page that I have to index.

I cannot scroll up not down. I have encountered this problem since last week.

Please help!

Kathy

John Empoliti

Hi @Katica Đulja

Please post your Batch Code - it's always best to do that when you ask for help. It starts with M and is at the end of your batch name enclosed in square brackets. It looks like [MXXX-XXX].

But perhaps your browser needs attention/housekeeping. Please let us know if either of these suggestions below helps solve your problem. Thanks.

(1) Start by clearing FamilySearch cookies. Here is a link to learn how to do that:

https://www.familysearch.org/en/help/helpcenter/article/why-cant-i-open-the-indexing-batch-i-was-working-on

(2) If that doesn't help, you might need to clear all cache and cookies from your browser. Here is a link to learn how to do that:

https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing