Name Reviewing
I guess am missing something. When I hit edit on name reviewing how do you stop the page from going right to left so you can correct the name?
Answers
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Could you explain a bit more? Is this on the new Get Involved or regular reviewing? I am not sure I understand what you mean by the page moving? Do you mean the box you edit or the actual page?
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The actual page moves left to right. Yes New Get involved on correcting names. Both box and actual page.
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Looks like there may be a page error because it is down for me right now.
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Yes it does say on page bottom right transcription error. But it has been this way for some time. I go to correct and I can't delete, backspace, nothing.
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Mine is working now. It seems you might need to do some computer 'housekeeping'.
- Go to familysearch.org/cookies and ask it to reset your FamilySearch cookies.
- Make sure your browser is up to date.
- Close your browser then reopen.
- Turn off your computer for a few minutes then turn back on.
- If none of those work then change your browser to another browser for a few days. Sometimes there is a temporary incompatibility between the browser and a computer. It is generally fixed within a few days so you can go back to your favorite browser then.
- If these do not work let us know!
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Sorry for the trouble. Too involved for me. I am not that computer experienced.
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You are no trouble at all! Is there someone in your family or home who can help you?
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No there isn't. I am 70 years young and by myself. Right now I am too frustrated to continue.
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ok how about if we try a simple thing. Just shut down your computer and wait a few minutes then try again. Ok?
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Okay, shut down computer and rebooted. I will try again.
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If that does not work click on this link and say yes when it asks if you want to reset your cookies for FamilySearch.
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No nothing has changed. I did find cookies and cleared them. Also still says transcription error at bottom of page.
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Same thing. I did clear cookies and went back in to Names and Montana and same thing happened. It will not stop going left/right/right/left.
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Why does it say transcription error at bottom right hand of page?
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Transcription error is a button not a sign that there is an error. Click on it and it will pull up a menu to report the type of transcription error.
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What browser do you use? Is it Chrome?
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Yes it is Google Chrome.
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I tried another browser and same thing happened. So I guess I will stick as a reviewer in indexing. Thank you for your time and expertise.
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We are getting answers now in Get Involved community. If you post this over there it will at the least be brought to the attention of the software engineers.
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