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I want to access my messages, where did they go? I came on this site about 1/2 hr ago.

nannigranni
nannigranni ✭
March 2, 2022 edited March 2, 2022 in General Questions

I came to this site to recall conversations about ancestors in my tree. I had tons of messages. Ten minutes later they were all gone, disappeared without my deleting them. Now I can't find them anywhere. What happened and where did they go?????

They were important to me. How do I get them back? It seems all my headers are gone. Can you help me retrieve them?

0

Best Answers

  • Graham Buckell
    Graham Buckell mod
    March 2, 2022 Answer ✓

    @nannigranni

    Various possibilities:

    1. Are you looking at the right messages? Messages for Community are different to those for Family Tree.
    2. May be a temporary glitch. How often have you re-tried?
    3. Do you have two different Family Search accounts and have logged in to the wrong one?

    Failing these, it may be a problem with your computer. Worth trying the following:

    1. Have you turned your computer off since last trying? If not then reboot.
    2. Try using a different browser
    3. Check that your browser is up-to-date (eg. for Chrome, click on the three vertical dots on the far right, click help, click About Google Chrome)
    4. Clear FamilySearch cookies - go to https://www.familysearch.org/cookies
    5. If all of the above do not work, try clearing all of your temporary files and cookies in your browser (for Chrome this is the 3 dots again, Settings, Security & Privacy, Clear browsing data).

    Hopefully one of these will solve your problem.

    Please re-post if you are still stuck.

    Regards

    Graham Buckell

    0
  • nannigranni
    nannigranni ✭
    March 3, 2022 Answer ✓

    Thank you for your assistance, I'm able to view my messages.

    0
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