How do you remove a duplicate entry?
Hello @SteveBurgess are you referring to duplicates in family tree? If so, you would want to perform a ‘merge’. This would give you the opportunity to combine the information of both entries. The article below explains how you would go about it 😀.
You may also find these other articles useful.
Hope this helps 😀
I have the same problem but I can’t merge the two entries as they both have the same ID number.
@mrcor2, if they have the same ID, then they're the same profile (what you're calling an "entry"), and no, you can't merge a profile with itself.
If the same profile is appearing multiple times in the same column of the Family Members section, it means that it has multiple relationships of that type. Sometimes, this is intentional and nothing needs to or should be done. For example, if a person was married more than once, then he/she will be in the "Spouses and Children" column once for each spouse.
Sometimes the multiple relationships are unintentional, such as when a child has an extra relationship with just one of his parents as the result of an incomplete edit (remove-or-replace or merge).
To clean up such a repetition when there's just one child, you can click the edit (pencil) after the child where he appears under the "single parent" (the bottom one in the screenshot), click the remove-or-replace (trashcan) button under the single parent, and choose "remove" when asked in the series of popups.
@Julia Szent-Györgyi Thank you for your advice. I tried removing one single parent but all the children disappeared from the other parent. I have requested an online meeting to try to remedy this problem.
Perhaps you didn't quite follow Julia's advice. You should remove the child(ren) from the single parent, where appropriate, rather than the "other way round". I usually just click on the edit button and add a reason statement, "Positioned under both parents" to explain why I have removed a child from beneath the single parent. If the child has been born illegitimately, I would usually leave it under the mother, as well as adding under the (step)father / mother relationship. I find the example to which who are apparently referring usually relates to instances where the child was placed under just the father because, earlier on, the mother could not be identified. (For example, in England, older parish registers often named just the father in the baptism entry. Another user would then have added the child(ren) to the one, known parent.
Another "trick" (suggested by @Gordon Collett, I believe) saves a lot of time if you have, say, ten children listed under the one parent (usually father). You create a duplicate record to that of the existing, known mother, then merge the two IDs. This will move the children from being positioned under the single parent / father in one action (i.e., upon merging the two IDs for the mother the child(ren) will promptly disappear from the relationship with the lone parent).
However, you have probably done the right thing in requesting an online consultation, as the volunteer you speak with should be able to talk you through the process whilst you are in contact.