As of this morning (Australia 12 February 2022) I'm unable to save any information.
Comments
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As of this morning (Australia 12 February 2022) I'm unable to save any information. Pam
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Pam
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
[ And, I am also an "Aussie" from "Downunder" ... ]
There CURRENTLY seems to be a MAJOR Problem/Issue in the "System" (ie. "Family Tree", of 'FamilySearch').
I have been UNABLE to do a NUMBER of things (ie. Add "Sources"; and, "Create" individuals/persons; etc).
The "System" (ie. "Family Tree", of 'FamilySearch') is playing up considerably ...
Such may be a "Server" problem/issue; or, some other SIGNIFICANT cause ...
I believe, that 'FamilySearch', is currently investigating ...
Brett
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Pam
Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
[ And, I am also an "Aussie" from "Downunder" ... ]
There CURRENTLY seems to be a MAJOR Problem/Issue in the "System" (ie. "Family Tree", of 'FamilySearch').
I have been UNABLE to do a NUMBER of things (ie. Add "Sources"; and, "Create" individuals/persons; etc).
The "System" (ie. "Family Tree", of 'FamilySearch') is playing up considerably ...
Such may be a "Server" problem/issue; or, some other SIGNIFICANT cause ...
I believe, that 'FamilySearch', is currently investigating ...
Brett
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Hello, @FrostickPamelaAlix1 - Welcome to the community! It's great to meet you. :)
Can you give us more information about where you're trying to save the information and what type of information you're trying to save?
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All
FYI
Related 'Comments' and 'Posts' ... SO FAR ...
[ 1 ]
FamilySearch Help
'Category' = Family Tree
HOME > FAMILYSEARCH HELP > FAMILY TREE
Post
Cannot standardize place name: "! Save failed. This data already exists."
INITIAL Comment
https://community.familysearch.org/en/discussion/comment/427756/#Comment_427756
[ 2 ]
FamilySearch Help
'Category' = General Questions
HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS
Tech problems on Feb 11?
https://community.familysearch.org/en/discussion/116293/tech-problems-on-feb-11
[ 3 ]
FamilySearch Help
'Category' = Family Tree
HOME > FAMILYSEARCH HELP > FAMILY TREE
getting error messages , why?
https://community.familysearch.org/en/discussion/116295/getting-error-messages-why
There may be MORE ...
Brett
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'FamilySearch'
Just in passing ...
Request
PLEASE; Please; please ...
How about ...
IMMEDIATELY, "Adding" a "Banner", to 'FamilySearch', regarding this Major SIGNIFICANT, Problem/Issue ...
That, would definitely SAVE, a lot of UNNECESSARY, Telephone Calls/Chats to 'FamilySearch' "Support"; &, posts, in this Forum.
Just my thoughts.
Brett
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Feb 11, 2022 PM Pacific Time, unable to save info entered, either modified info or new info (Save denied). It was working this morning.
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Welcome to the "Community.FamilySearch" Forum.
I am just another 'lowly' User/Patron ...
'Yes' ...
AGAIN ...
There CURRENTLY seems to be a MAJOR Problem/Issue in the "System" (ie. "Family Tree", of 'FamilySearch').
I have been UNABLE to do a NUMBER of things (ie. Add "Sources"; and, "Create" individuals/persons; etc).
The "System" (ie. "Family Tree", of 'FamilySearch') is playing up considerably ...
Such may be a "Server" problem/issue; or, some other SIGNIFICANT cause ...
I believe, that 'FamilySearch', is currently investigating ...
Brett
ps: For ME is is Saturday, 12 February 2022 ( NOW, at 10am ); as, MY 'Time' Zone is UTC +11 Hours ...
..... [ ie. NOT, Friday, 11 February 2022 ... ]
..... [ We are ALL different, in different 'Time' Zones, all round the World ... ]
.
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All
FYI
And ...
Yet ... MORE ...
Related 'Comments' and 'Posts' ... SO FAR ...
[ 4 ]
FamilySearch Help
'Category' = General Questions
HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS
Error Linking to Source
https://community.familysearch.org/en/discussion/116302/error-linking-to-source
Again ...
There may be MORE ...
Brett
ps: In fact, I am sure, that there WILL be MORE ...
.
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All
FYI
The MAJOR Problem/Issue, in the "System" (ie. "Family Tree", of 'FamilySearch') ...
I getting addressed/fixed ...
SOME things, are NOW working, again ...
But ...
That Said ...
NOT All ...
Some things, are still, NOT working properly ... yet ...
Brett
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All
FYI
And ...
Yet ... MORE ...
Related 'Comments' and 'Posts' ... SO FAR ...
[ 5 ]
FamilySearch Help
'Category' = General Questions
HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS
Started getting "Save Failed" error today
https://community.familysearch.org/en/discussion/116297/started-getting-save-failed-error-today
Again ...
There may be MORE ...
Brett
ps: In fact, I am sure, that there WILL be MORE ...
.
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for the last month I get a msg “oops something went wrong…” after log in. Can’t search or anything… just a blank page. Do I need to open a new account? Also in Australia.
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Lea
I am just another 'lowly' User/Patron ...
[ And, I am also an "Aussie" from "Downunder" ... ]
Just in passing ...
Regarding, the "Home"/"Landing" page/screen, in "Family Tree" of 'FamilySearch'
That is odd ...
I am not having any problem/issues, with such ...
[ Intermittent; or, other wise ... ]
And, I have been regularly using, the "Browsers" of, 'Google' "Chrome"; and, 'Mozilla' "FireFox"; plus, occasionally, 'Microsoft' "Edge", all with the "Operating System" of "Windows 10"; and, ALL, with the LATEST "Versions" of each.
BEFORE you jump into opening a new account ...
Questions:
[ 1 ]
Is (are), the "Browser(s)" that you use, fully supported by 'FamilySearch'?
Here are a couple of "Knowledge Articles", in 'FamilySearch':
Which internet browsers are compatible?
https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible
I got a message that the site does not support this browser
[ 2 ]
Is BOTH, the "Operating System"; and, the "Browser(s)", that you use "Up-to-Date".
'FamilySearch', really only, fully supports, the LATEST; &, PREIOUS, 'Versions', of "Operating Systems"; &, "Browsers".
As per the previous/aforementioned "Knowledge Article" ...
Which internet browsers are compatible?
Where, it states, among other things:
Quote
------------------
You have the best experience on the FamilySearch website when you use a supported browser. The supported browsers give you the latest features and provide the best performance and security.
The website supports the current Windows and Mac operating system (OS) versions and one version back.
------------------
[ 3 ]
Have you tired, "Clearing" the, "Cookies"; and, "Cache", of the "Bowser(s)", that you are using?
[ And, even, the "Browsing History" ... ]
An "Oldie"; but, STILL, a "Goodie" ...
More often than not, it seem to enable things to work, which did not ...
[ But, of course, not always ... ]
Here are some "Knowledge Articles", in 'FamilySearch':
How do I delete cookies from FamilySearch?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch
How do I set my cookie preferences?
https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences
How do I delete all of the cookies and temporary files stored by my internet browser?
And ...
How do I keep pop-up blockers from causing issues?
Pages won't open on FamilySearch
https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch
Now ...
That Said ...
I am NOT suggesting, that any of this, WILL make a difference ...
But ...
That Said ...
I hope, that this may help/assist, somewhat.
Brett
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Lea
Furthermore ...
Just in passing ...
WHAT is the AGE of your Computer?
[ ie. Is you Computer, an OLDER Model? ]
WHAT "Operating System" are you using?
WHAT "Browser(s)" do you use?
ARE both, the "Operating System"; and, the "Browser(s)", that you use, "Up-to-Date" with the LATEST (or, al least, the PREVIOUS) "Versions" of each.
Now ...
That Said ...
IF,
▬ your Computer, is an OLD Model; and/or,
▬ you are NOT using, a "Browser(s)", that is (are) "Supported", by 'FamilySearch; and/or,
▬ your "Operating System"; &, "Browser(s)", are, NOT "Up-to-Date"
.... [ ie. WITH, the LATEST (or, al least, the PREVIOUS) "Versions" of each ];
THEN, you WILL experience Problem/Issues, with 'FamilySearch'.
Just my thoughts.
Brett
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