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As of this morning (Australia 12 February 2022) I'm unable to save any information.

System
System admin
February 11 in Family Tree
This discussion was created from comments split from: FamilySearch. Fault/Flaw. Patent-Child Relationship. Child. Reason This Information Is Correct. + Ad.
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Comments

  • FrostickPamelaAlix1
    FrostickPamelaAlix1 ✭
    February 11

    As of this morning (Australia 12 February 2022) I'm unable to save any information. Pam

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  • Brett .
    Brett . ✭✭✭✭✭
    February 11

    @FrostickPamelaAlix1

    Pam

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    [ And, I am also an "Aussie" from "Downunder" ... ]

    There CURRENTLY seems to be a MAJOR Problem/Issue in the "System" (ie. "Family Tree", of 'FamilySearch').

    I have been UNABLE to do a NUMBER of things (ie. Add "Sources"; and, "Create" individuals/persons; etc).

    The "System" (ie. "Family Tree", of 'FamilySearch') is playing up considerably ...

    Such may be a "Server" problem/issue; or, some other SIGNIFICANT cause ...

    I believe, that 'FamilySearch', is currently investigating ...

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 11

    @FrostickPamelaAlix1

    Pam

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    [ And, I am also an "Aussie" from "Downunder" ... ]

    There CURRENTLY seems to be a MAJOR Problem/Issue in the "System" (ie. "Family Tree", of 'FamilySearch').

    I have been UNABLE to do a NUMBER of things (ie. Add "Sources"; and, "Create" individuals/persons; etc).

    The "System" (ie. "Family Tree", of 'FamilySearch') is playing up considerably ...

    Such may be a "Server" problem/issue; or, some other SIGNIFICANT cause ...

    I believe, that 'FamilySearch', is currently investigating ...

    Brett

    0
  • PiperTWilson
    PiperTWilson ✭✭✭
    February 11

    Hello, @FrostickPamelaAlix1 - Welcome to the community! It's great to meet you. :)

    Can you give us more information about where you're trying to save the information and what type of information you're trying to save?

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  • Brett .
    Brett . ✭✭✭✭✭
    February 11

    All

    FYI

    Related 'Comments' and 'Posts' ... SO FAR ...

    [ 1 ]

    FamilySearch Help

    'Category' = Family Tree

    HOME > FAMILYSEARCH HELP > FAMILY TREE

    Post

    Cannot standardize place name: "! Save failed. This data already exists."

    https://community.familysearch.org/en/discussion/105575/cannot-standardize-place-name-save-failed-this-data-already-exists

    INITIAL Comment

    https://community.familysearch.org/en/discussion/comment/427756/#Comment_427756

    https://community.familysearch.org/en/discussion/comment/427756#Comment_427756

    [ 2 ]

    FamilySearch Help

    'Category' = General Questions

    HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

    Tech problems on Feb 11?

    https://community.familysearch.org/en/discussion/116293/tech-problems-on-feb-11

    https://community.familysearch.org/en/discussion/116293/tech-problems-on-feb-11

    [ 3 ]

    FamilySearch Help

    'Category' = Family Tree

    HOME > FAMILYSEARCH HELP > FAMILY TREE

    getting error messages , why?

    https://community.familysearch.org/en/discussion/116295/getting-error-messages-why

    https://community.familysearch.org/en/discussion/116295/getting-error-messages-why

    There may be MORE ...

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 11

    'FamilySearch'

    Just in passing ...

    Request

    PLEASE; Please; please ...

    How about ...

    IMMEDIATELY, "Adding" a "Banner", to 'FamilySearch', regarding this Major SIGNIFICANT, Problem/Issue ...

    That, would definitely SAVE, a lot of UNNECESSARY, Telephone Calls/Chats to 'FamilySearch' "Support"; &, posts, in this Forum.

    Just my thoughts.

    Brett

    0
  • bchalk
    bchalk ✭
    February 11

    Feb 11, 2022 PM Pacific Time, unable to save info entered, either modified info or new info (Save denied). It was working this morning.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 11

    @bchalk

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    'Yes' ...

    AGAIN ...

    There CURRENTLY seems to be a MAJOR Problem/Issue in the "System" (ie. "Family Tree", of 'FamilySearch').

    I have been UNABLE to do a NUMBER of things (ie. Add "Sources"; and, "Create" individuals/persons; etc).

    The "System" (ie. "Family Tree", of 'FamilySearch') is playing up considerably ...

    Such may be a "Server" problem/issue; or, some other SIGNIFICANT cause ...

    I believe, that 'FamilySearch', is currently investigating ...

    Brett

    ps: For ME is is Saturday, 12 February 2022 ( NOW, at 10am ); as, MY 'Time' Zone is UTC +11 Hours ...

    ..... [ ie. NOT, Friday, 11 February 2022 ... ]

    ..... [ We are ALL different, in different 'Time' Zones, all round the World ... ]

    .

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 11

    All

    FYI

    And ...

    Yet ... MORE ...

    Related 'Comments' and 'Posts' ... SO FAR ...

    [ 4 ]

    FamilySearch Help

    'Category' = General Questions

    HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

    Error Linking to Source

    https://community.familysearch.org/en/discussion/116302/error-linking-to-source

    https://community.familysearch.org/en/discussion/116302/error-linking-to-source

    Again ...

    There may be MORE ...

    Brett

    ps: In fact, I am sure, that there WILL be MORE ...

    .

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 11

    All

    FYI

    The MAJOR Problem/Issue, in the "System" (ie. "Family Tree", of 'FamilySearch') ...

    I getting addressed/fixed ...

    SOME things, are NOW working, again ...

    But ...

    That Said ...

    NOT All ...

    Some things, are still, NOT working properly ... yet ...

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    February 12

    All

    FYI

    And ...

    Yet ... MORE ...

    Related 'Comments' and 'Posts' ... SO FAR ...

    [ 5 ]

    FamilySearch Help

    'Category' = General Questions

    HOME > FAMILYSEARCH HELP > GENERAL QUESTIONS

    Started getting "Save Failed" error today

    https://community.familysearch.org/en/discussion/116297/started-getting-save-failed-error-today

    https://community.familysearch.org/en/discussion/116297/started-getting-save-failed-error-today

    Again ...

    There may be MORE ...

    Brett

    ps: In fact, I am sure, that there WILL be MORE ...

    .

    0
  • lea monaco
    lea monaco ✭
    March 14

    for the last month I get a msg “oops something went wrong…” after log in. Can’t search or anything… just a blank page. Do I need to open a new account? Also in Australia.

    0
  • Brett .
    Brett . ✭✭✭✭✭
    March 14

    @lea monaco

    Lea

    I am just another 'lowly' User/Patron ...

    [ And, I am also an "Aussie" from "Downunder" ... ]

    Just in passing ...

    Regarding, the "Home"/"Landing" page/screen, in "Family Tree" of 'FamilySearch'

    That is odd ...

    I am not having any problem/issues, with such ...

    [ Intermittent; or, other wise ... ]

    And, I have been regularly using, the "Browsers" of, 'Google' "Chrome"; and, 'Mozilla' "FireFox"; plus, occasionally, 'Microsoft' "Edge", all with the "Operating System" of "Windows 10"; and, ALL, with the LATEST "Versions" of each.

    BEFORE you jump into opening a new account ...

    Questions:

    [ 1 ]

    Is (are), the "Browser(s)" that you use, fully supported by 'FamilySearch'?

    Here are a couple of "Knowledge Articles", in 'FamilySearch':

    Which internet browsers are compatible?

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    https://www.familysearch.org/en/help/helpcenter/article/which-internet-browsers-are-compatible

    I got a message that the site does not support this browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    https://www.familysearch.org/en/help/helpcenter/article/i-got-a-message-that-the-site-does-not-support-this-browser

    [ 2 ]

    Is BOTH, the "Operating System"; and, the "Browser(s)", that you use "Up-to-Date".

    'FamilySearch', really only, fully supports, the LATEST; &, PREIOUS, 'Versions', of "Operating Systems"; &, "Browsers".

    As per the previous/aforementioned "Knowledge Article" ...

    Which internet browsers are compatible?

    Where, it states, among other things:

    Quote

    ------------------

    You have the best experience on the FamilySearch website when you use a supported browser. The supported browsers give you the latest features and provide the best performance and security.

    The website supports the current Windows and Mac operating system (OS) versions and one version back.

    ------------------

    [ 3 ]

    Have you tired, "Clearing" the, "Cookies"; and, "Cache", of the "Bowser(s)", that you are using?

    [ And, even, the "Browsing History" ... ]

    An "Oldie"; but, STILL, a "Goodie" ...

    More often than not, it seem to enable things to work, which did not ...

    [ But, of course, not always ... ]

    Here are some "Knowledge Articles", in 'FamilySearch':

    How do I delete cookies from FamilySearch?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    How do I set my cookie preferences?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-set-my-cookie-preferences

    How do I delete all of the cookies and temporary files stored by my internet browser?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-all-of-the-cookies-and-temporary-files-stored-by-my-internet-browser

    And ...

    How do I keep pop-up blockers from causing issues?

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-keep-pop-up-blockers-from-causing-issues

    Pages won't open on FamilySearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    https://www.familysearch.org/en/help/helpcenter/article/pages-wont-open-on-familysearch

    Now ...

    That Said ...

    I am NOT suggesting, that any of this, WILL make a difference ...

    But ...

    That Said ...

    I hope, that this may help/assist, somewhat.

    Brett

    0
  • Brett .
    Brett . ✭✭✭✭✭
    March 14

    @lea monaco

    Lea

    Furthermore ...

    Just in passing ...

    WHAT is the AGE of your Computer?

    [ ie. Is you Computer, an OLDER Model? ]

    WHAT "Operating System" are you using?

    WHAT "Browser(s)" do you use?

    ARE both, the "Operating System"; and, the "Browser(s)", that you use, "Up-to-Date" with the LATEST (or, al least, the PREVIOUS) "Versions" of each.

    Now ...

    That Said ...

    IF,

    ▬ your Computer, is an OLD Model; and/or,

    ▬ you are NOT using, a "Browser(s)", that is (are) "Supported", by 'FamilySearch; and/or,

    ▬ your "Operating System"; &, "Browser(s)", are, NOT "Up-to-Date"

    .... [ ie. WITH, the LATEST (or, al least, the PREVIOUS) "Versions" of each ];

    THEN, you WILL experience Problem/Issues, with 'FamilySearch'.

    Just my thoughts.

    Brett

    0
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