Cannot standardize place name: "! Save failed. This data already exists."
Hi, a place name is misspelled, so showing the red "!" indicator. Two days ago I corrected it and saved it, and it saved fine. However it did not change on the person's page. I thought that perhaps it would take a day to move through the system. However, two days later it is still showing the old misspelled place name, and "!" indicator. And when I try to update it again, it returns the message "! Save failed. This data already exists."
It is a marriage event. I tried updating the place name from the man's details screen, timeline (turns out if you click on a marriage event on timeline it opens an edit screen), and from both those places on the woman's screen.
The incorrect name is "Richibouctou, N.B." which does not exist. The correct spelling, shown in the screen below when I tried again today, is "Richibucto".
Should I just wait longer than two days? The changed data is obviously in the database, because a repeated update fails. How can I get the correct place name to display on the person's page?
The people are:
Example of failed save today:
Here is how it displays:
Thank you for providing the screen shot of the problem you experienced when trying to standardize the marriage location for your ancestors.
When we clicked on the Edit pencil for the marriage information, we actually see more than one location listed from the details page for Marie Osite Babin LCTT-CRZ. You can click Edit and then Delete for the marriage information that was not standardized to remove that as a Relationship Event for Marie's marriage information.
Click Edit, then Delete in the lower right corner of the editing box to remove the incorrect marriage option. The system will continue to show the Kent, N. B. option as well as long, so you may want to also remove that option so that only the correct standardized marriage information appears.
To help you when you need to edit marriage information, you are always welcome to review the knowledge article that is available in our FamilySearch Help Center which you can access through the URL below.
Thank you for your efforts to use standardized locations to improve the quality of the information we add to Family Tree. We wish you success with your continued family history efforts.1
Because this concern is actually about how to correct information in Family Tree, we will be moving the discussion to the Community Family Tree Help Center category where the information can be viewed by other guests. Don't be alarmed when it shows as closed in the FamilySearch Community category. Click the title from that location and you will be redirected to the Family Tree category where the discussion remains open and active.1