why does the search facility on the website not work today?
I cannot search since 10.30am today - i can log into the website, but on clicking search, it says, error and refresh the page, constantly.
If there is a problem, could you please let us know? thank you.
Answers
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Community Member (not FamilySearch Representative)
I am not seeing nor duplicating this error.
Questions: What is your Operating System? Are you using a Mac? If so there are known issues using Search with an older Mac. The solution is to update to a more recent MacOS (just Search Community and you should locate that thread).
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There was a problem with the website today. A moderator posted a few minutes ago:
If you are trying to pull it up on the "Images", "Explore Historical Images," there is a banner that states: "Image Search is currently experiencing technical difficulties. We're working on the problem and hope to have it fixed soon. We apologize for the inconvenience." So I believe that they are aware of the issue. We will just need to be patient and I will also check to make sure it is being worked on. Thank you for reporting the issue!
Just a guess, but, from the way indexing was acting up this morning and producing error messages, and now this problem with Image Search, I would be patient and try again tomorrow.
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