Compare a face - no portraits?
Hi, I've created a small tree and added portraits to a couple of people to try out compare a face. When I look at the tree I can see the pictures have replaced the default icons against the correct person so all looks good. However, when I try compare a face I get: "Looks like you don't have any portraits in your tree yet" What am I missing? Thanks
Answers
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Hi @GeorgeNairne Thank you for posting your question in the Community Home page of FamilySearch.
Attached is a Knowledge Article that may help with your problem.
I hope this helps in solving your problem. Don't hesitate in contacting me or post another query in FamilySearch.
Kind Regards Peter A Basford,
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Thanks Basford P A, but I am not seeing any errors. I've attached an image of part of my tree showing the people whose photos I have uploaded, the image of the person I am trying to compare, and an image of the message received.
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Thanks to Peter for this reply however I don't see any errors. Here are 3 images: my tree showing two photos I've added, the image I am trying to match and the message I get.
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Thanks for replying Peter however I am not getting any errors and I can see the Photos ok in the appropriate person page and in their thumbnail. (I've tried attaching images to his post but that doesn't seem to have worked)
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My ancestors FamilySearch pages back 5 or 6 generations all have pictures in the portrait circles. However, when I do the Compare-a-Face activity, I get comparisons with my ancestors, but some don't show the portrait. The comparison shows a percentage and the name of the ancestor, but no picture. I've even replaced some of the portrait pictures, but still the picture does not appear in the Compare-a-Face activity. I had one ancestor whose portrait picture did appear in Compare-a-Face, until I replaced the portrait. Now the new portrait does not appear. This activity is broken. Who do we contact to get some answers?
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