I am logged on why does Family Search reject Image Display?
I am accessing FamilySearch from my home computer so I choose the option to remain signed on for two weeks. But if I spend a few minutes working with other tools on my computer and come back to FamilySearch and, for example, request to go to the next sequential image in a document set I get:
and I am forced to reload the page. Note that neither of the error messages displayed to the client indicate what the client is supposed to do to get around the problem. The "Image Unavailable" message should explain why the image is unavailable. The "Error loading image. Please try again later." suggests this is a temporary issue, perhaps related to load on the server, but in this case it is not. Some secret undocumented timer has popped and the user either has to try reloading the page or sign back into the service but the client is somehow expected to read your mind. I have raised issues related to this in the past and this time I would appreciate either an explanation of why it is necessary for me to sign on or refresh the page or a commitment to fix this as a recognized bug.