Why aren't any batches loading?

Elizabeth Kelly_8

I am using an HP laptop with Chrome. The help articles indicate that Chrome is the suggested browser. I haven't indexed for several months but was quite active for a while. Why aren't the batches loading? I tried US, Canada and Italy. None worked.

Melissa S Himes

You might need to do a little housekeeping by clearing your browser and cookies.

Here's a link to a couple of Help Center articles:

https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

Let us know if the housekeeping solves the problem. Good luck!

D. L. Matthews

Please see private message.