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Why aren't any batches loading?

Elizabeth Kelly_8
Elizabeth Kelly_8 ✭
February 8, 2022 edited August 18, 2024 in Get Involved/Indexing

I am using an HP laptop with Chrome. The help articles indicate that Chrome is the suggested browser. I haven't indexed for several months but was quite active for a while. Why aren't the batches loading? I tried US, Canada and Italy. None worked.

Tagged:
  • General User Interface Issues
  • Other
0

Answers

  • Melissa S Himes
    Melissa S Himes ✭✭✭✭✭
    February 8, 2022

    You might need to do a little housekeeping by clearing your browser and cookies.

    Here's a link to a couple of Help Center articles:

    https://www.familysearch.org/en/help/helpcenter/article/i-keep-getting-error-messages-when-indexing

    https://www.familysearch.org/en/help/helpcenter/article/how-do-i-delete-cookies-from-familysearch

    Let us know if the housekeeping solves the problem. Good luck!

    1
  • Dellory Matthews
    Dellory Matthews ✭✭✭✭
    February 8, 2022

    Please see private message.

    0
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