whole tree missing

MilliePennington

i haven't used the site in a while and have just logged back on. all my tree has been deleted and my profile on my family tree isn't me - can anyone help? is is possible to recover my data?

Brett .

@MilliePennington

Millie

Welcome to the "Community.FamilySearch" Forum.

I am just another 'lowly' User/Patron ...

Just in passing ...

When you say: "... my profile on my family tree isn't me ...".

Question: Have you checked your "Settings", to ensure, that is STILL you?

And, that on the "Account" 'Tab' ...

Under "Family Tree Preferences" ...

That, the "Family Tree Starting Person", is STILL you (and, not someone else)?

Just a thought.

Brett

Dennis J Yancey

are you sure you are using the same account you were originally using?

Sanra

@MilliePennington

Are you seeing a blank screen? If so use the link below to troubleshoot.

https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

Good luck.