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whole tree missing

MilliePennington
MilliePennington ✭
January 28 edited January 28 in Family Tree

i haven't used the site in a while and have just logged back on. all my tree has been deleted and my profile on my family tree isn't me - can anyone help? is is possible to recover my data?

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Answers

  • Brett .
    Brett . ✭✭✭✭✭
    January 28

    @MilliePennington

    Millie

    Welcome to the "Community.FamilySearch" Forum.

    I am just another 'lowly' User/Patron ...

    Just in passing ...

    When you say: "... my profile on my family tree isn't me ...".

    Question: Have you checked your "Settings", to ensure, that is STILL you?

    And, that on the "Account" 'Tab' ...

    Under "Family Tree Preferences" ...

    That, the "Family Tree Starting Person", is STILL you (and, not someone else)?

    Just a thought.

    Brett

    0
  • Dennis J Yancey
    Dennis J Yancey ✭✭✭✭✭
    January 28

    are you sure you are using the same account you were originally using?

    0
  • Sanra
    Sanra ✭✭✭✭
    January 28

    @MilliePennington


    Are you seeing a blank screen? If so use the link below to troubleshoot.

    https://www.familysearch.org/en/help/helpcenter/article/why-is-familysearch-blank

    Good luck.

    0
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