When I am in memories and click the blue label like previous or next 1 times , then it freeze.
What can I do to fix this.? It doesn't work even if I go completely out and come back in. It sometimes just starts working again, but not too long.
I have called family search help, and they say wait a couple days. It has been a week and it is still doing it.
I can go into my brother's family search as a helper and it works.
I clean out my family search cookies .
Then went to %temp% and removed the temporal stuff.
Then I did the disc cleaning and restarted my computer. It still has the same problem.
Thanks, I really enjoy using family research.
Have you tried updating your Browser to the latest version?
Have you tried to run Windows Updates until you have a fully current operating system value?
Please look at these Guide Pages for instructions on how to run these two tasks:
Running Windows Updates and Updating your browser
Be successful! Thank you for your enquiry but message again if these two configurations don't help.1
"wait a couple days" is just the generic response when they don't know what the answer is . . .. :-(
if you continue to have the problem (after following the advice above of testing different browsers and devices) then let us know.0