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How to fix internal server error? Everytime I open the indexing tab, it shows like this

Prinzmel AaronPojas1
Prinzmel AaronPojas1 ✭
January 26, 2022 edited January 26, 2022 in Indexing
271209547_635178967737463_8296979766815588022_n.png


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Answers

  • genthusiast
    genthusiast ✭✭✭✭✭
    January 26, 2022 edited January 26, 2022

    First what version of Chrome are you running? Click on 3-dot menu> Help> About Google Chrome (make sure Chrome is up-to-date)

    Mine shows: Chrome is up to date Version 97.0.4692.99 (Official Build) (64-bit) and does not have an error when going to Indexing.

    Next try clearing your browser cache/cookies:

    https://www.familysearch.org/cookies

    - log out and back in - then see if you can open Web Indexing without the error.

    Can you check with someone else nearby (in your same town/network) to see if they experience the same error? the reason being that perhaps FamilySearch servers might be experiencing a problem for your location?

    If you click the lock icon (left of the https://www.familysearch.org/indexing/my-indexing) you can see if something is being blocked?

    It also looks like you have a number of extensions (fox icon, G, R, puzzle icon - in the upper right) - it would be interesting to know if there is a conflict with one of these (I don't know what those extension icons are).

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